Customer Service Representative - Ontario, United States - MYERS POWER PRODUCTS

MYERS POWER PRODUCTS
MYERS POWER PRODUCTS
Verified Company
Ontario, United States

3 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Purpose

  • Communicate with internal and external customers to complete order entry and to track order and shipping status.

Duties and Responsibilities

  • Act as main Customer point of contact, while maintaining a positive and professional decorum.
  • Respond to customer requests timely and thoroughly.
  • Review new orders and communicate relevant information.
  • Determine if order requires additional information.
  • Determine order due date (i.e. standard, expedited, or extended lead times), in coordination with Engineering and/or Production.
  • Enter order when all pertinent information is attained.
  • Communicate with customers regarding order status as required.
  • Elevate customer issued to Customer Service Manager as required.
  • Review and enter customer return requests for repair, warranty, and/or credit.
  • Maintain Sales Order files.
  • Process order changes and file with original order as required.
  • Demonstrate leadership and commitment with respect to customer focus by ensuring that:
  • Customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
  • The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
  • The focus on enhancing customer satisfaction is maintained.
  • Maintain clean and safe work area.
  • All duties assigned by your immediate supervisor and/or management.
  • Responsible for understanding and executing Company goals and objectives while actively contributing to the cohesiveness of the team.

Qualifications

  • Education
  • High School Diploma or equivalent.
-
Experience

  • 13 years customer service experience.
  • Manufacturing processes a plus.

- Specialized knowledge:


  • MRP software knowledge a plus.

- Skills:


  • Intermediate to advanced Microsoft Office and Project knowledge.

- Abilities:


  • Able to clearly communicate with internal and external customers and all levels of management.
  • Demonstrated time management skills.
  • Able to deal with problems involving several concrete variables in standardized situations.
  • Written and spoken English

Pay:
$ $22.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Work Location:
In person
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