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    Project Manager - Washington, United States - Three Saints Bay

    Three Saints Bay
    Three Saints Bay Washington, United States

    3 days ago

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    Description

    Eagle Habor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Project Manager.

    The Project Manager is responsible for overall management of the project team. He/She serves as the primary conduit between CPD leadership and the contracting team.

    He/She is responsible for facilitating the workflow of client deliverables and providing final oversight and quality assurance on reports and briefings materials.

    The Project Manager will be relied upon for high level, strategic planning, and completing high-profile and/or quick turnaround tasks.


    Position Responsibilities:

    Duties to include but not limited to the following: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

    * Knowledge of customer interaction and voice response systems, and voice networks; * Knowledge of user interfaces; developing and executing user acceptance test plans; planning and managing the implementation of new systems deployments, assessments, and systems recommendations.

    * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality
    assurance programs; installing upgrades. Maintains professional and technical knowledge by tracking emerging trends in call
    center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. * Accomplishes organization goals by accepting ownership for accomplishing new and
    different requests; exploring opportunities to add value to job accomplishment. * Ensure all ECCO SOP's are update as needed and SOP's are created for any new programs or lines of business

    Position Requirements:

    • Current Project Management Professional certification
    • Experience leading projects or contracts with demonstrated ability to manage a project and to provide guidance and direction for specific projects or sub-tasks.
    • Bachelor's Degree and eight years of experience; or a Master's Degree with six years of
    experience. * Knowledge and experience working with RAD Apps; to include CRM tools.


    Apply online here:
    This position is located in Washington, DC. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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