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Partner Support Specialist
2 weeks ago
ConsumerDirect, Inc. Irvine, United States**Position**:Partner Support Specialist · **About ConsumerDirect**: · **Position Overview**: · **Job Requirements**: · - Coordinate Partner on-boarding processes. · - Creating unique weblinks for each new partner onboard. · - Schedule initial virtual training call and prepare all ...
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IT Support Specialist I
2 days ago
Kahana & Feld LLP Irvine, United States**Company: Kahana Feld** · Kahana Feld, an award-winning national law firm with a rapidly expanding nationwide footprint across ten offices, is currently on the lookout for a dynamic Information Technology Support Specialist. This is a pivotal role within our rapidly increasing I ...
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Legal Support Specialist
2 weeks ago
mroads Irvine, United States**What we're looking for**: · The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases. · **Responsibilities** · - Preparation and dissemination of lemon ...
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Desktop Support Specialist
1 week ago
Broadleaf Results Inc. Irvine, United States**Position Summary**: · The Desktop Technician role is responsible for monitoring the ticket queue and work/resolve L1 tickets while assigning L2 tickets to the appropriate teams. The technician is also responsible for supporting the company end-user working environments, includi ...
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Desktop Support Specialist
2 weeks ago
HCL America Irvine, United StatesJob Duties: · Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area · Basic understanding of networks, Intel servers and telecoms · Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets · Provide hardware break/ ...
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Sales and Support Specialist
6 days ago
Snap One, LLC Irvine, United States**Description** · Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today's most popular brands, Snap One is the premier cho ...
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Technical Support Specialist
1 week ago
American Preclinical Services Irvine, United StatesNAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. · We are shaping th ...
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Specialist Iii: Technology Support
1 week ago
Irvine Unified School District Irvine, United StatesThe Irvine Unified School District Technology Department is seeking a great technology support specialists to join our team. · - **Application Deadline: April 28, 2024**: · - **Salary Range: $5,148- $6,414 per month** · Our team includes over 70 technology and instructional profe ...
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Data Collection Support Specialist
4 days ago
Wilshire Finance Partners Irvine, United States**Benefits**: · - Competitive salary · - Flexible schedule · - Opportunity for advancement · **Data Collection Support Specialist** · Wilshire Finance Partners, a real estate finance and investment company based in Irvine, California, seeks a motivated and detail-oriented individ ...
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Tech/customer Support Specialist
1 week ago
Flint Rehab Devices Irvine, United States**Responsibilities** · - CRM data entry · - Specialize in technical data and functionality about the products · - Notate technical issues with the products · - Setup device replacements/exchanges · - Fulfill Replacements/exchanges to customers · - Help packaging and assembly · ** ...
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AppAid Irvine, United States**About Us**: · **Responsibilities**: · - Ensure all required documentation is accurately completed and submitted in a timely manner. · - Demonstrate exceptional customer service skills, empathy, and patience when interacting with clients. · - Maintain a high level of morale and ...
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Public Safety Technology Support Specialist
1 week ago
City of Irvine Irvine, United States**Description**: · - The City of Irvine seeks a passionate and motivated individual for the Public Safety Technology Support position. The Technology and Innovation unit is responsible for maintaining and improving current public safety systems, as well as researching and impleme ...
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Associate Specialist Patient Support Center
1 week ago
Edwards Lifesciences Irvine, United StatesBased in Irvine, CA, Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, we collaborate with the world's leading clinicians and resea ...
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Product Support Specialist
5 days ago
Tricon Residential Tustin, United StatesTricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...
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Housing Support Specialist
1 week ago
Orangewood Foundation Santa Ana, United States**Job Type** · Full-time · **Description** · ABOUT THE COMPANY · **Founded**: 1981 · **Mission**: To strive for equity for our youth by valuing and supporting the life they envision. · **Values**: Trust, Respect, Empathy, Inclusion & Advocacy**Position Title**: Housing Support Sp ...
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Marketing Support Specialist
9 hours ago
Fujifilm Santa Ana, United StatesOverview: · FUJIFILM Irvine Scientific, Inc. (FISI) is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmace ...
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Youth Support Specialist
2 weeks ago
Orangewood Foundation Santa Ana, United States**Job Type** · Full-time · **Description** · ABOUT THE COMPANY · **Founded**: 1981 · **Mission**: To strive for equity for our youth by valuing and supporting the life they envision. · **Values**: Trust, Respect, Empathy, Inclusion, & Advocacy · **Position Title**: Youth Support ...
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Customer Support Specialist
1 week ago
Antech Diagnostics Fountain Valley, United StatesWe understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...
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Desktop Support Specialist
9 hours ago
Intratek Computer, Inc. Orange, United StatesIntratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leadin ...
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Customer Support Specialist
1 week ago
Antech Diagnostics Fountain Valley, United StatesWe understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...
Client Support Specialist - Irvine, United States - Learfield
Description
**Client Support Specialist**
**Location:** Irvine, CA 92697
**Department:** Customer Service
**Compensation:** $ - $
**Benefits:**
Medical/Dental/Vision Insurance
Disability Insurance
Life Insurance
Retirement Benefits
Flexible Spending Accounts
Paid PTO
Flexible Work Schedule
LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.
Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors Cup, supporting athletic departments across all divisions.
Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: build the team, grow the company, have fun, love and serve others.
**Paciolan** is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.
The Sr. Applications Specialist provides technical support for complex troubleshooting and client questions on function and usage of Paciolan products. The Sr. Application Specialist possesses thorough product knowledge across the product suite as well as knowledge of customers business requirements. May be called upon to perform remote customer training on product applications.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
The successful candidate for the Sr. Applications Specialist role will have demonstrated his/her ability to interact with customers and resolve application issues.
This individual performs front-line phone support about 60% of the time, receiving customer calls and resolving issues over the phone.
The remaining time is spent performing case resolution involving application questions in areas of product usage and functionality.
This individual will have the ability to follow department procedures to ensure support tasks are escalated and billed appropriately.
Written abilities are necessary to produce documentation for knowledge base and customer use, to develop clear and concise test programs to ensure quality results for customer use, and to develop functional form specifications to submit to the programming department.
Internal projects include presentations and conducting general in-house training classes.
This individual will aid in the process of product development and the quality assurance of product enhancements and/or new product software.
**Education & Training**
Bachelors degree or equivalent work experience
Paciolan software experience highly preferred
Ticketing or fundraising software experience required
**Specialized Knowledge & Skills**
3-7 years client support experience required
Will have a demonstrated ability to build relationships with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues.
Excellent written and verbal communication, problem solving skills, and ability to work well on a team are essential in this role.
Ability to resolve complex product application problems and perform billable work.
Excellent customer service, communication, analytical and interpersonal skills are essential.
Ability to work under moderate supervision in an interrupt-driven environment.
Understanding of UniVerse, SQL, No SQL databases a plus.
Should be familiar with VPNs and other related communications technologies.
**Work Environment/Physical Demands**
General office environment.
Considerable stress may occur at times, especially during times of high incoming phone call volume.
No special physical demands required.
Must be available for after-hours support periodically.
**Travel Requirements**
Minimal travel may be required for onsite support and/or training.
*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.*
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Client Support Specialist professionals in Irvine
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Yuhsuan Chou
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Omar Malkosh
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John Kemp
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