- Ensure preparation of the annual parts targets for dealers through review of forklift population and prior sales history.
- Periodic evaluation of dealers' parts sales results to assist Regional Aftermarket Sales Managers in identifying opportunities for increased top quality customer service.
- Implement polices conducive to continuous improvement of dealers' performance regarding parts business (annual returns, order types, etc.) and develop action plans to improve processes and revenues.
- Plan and provide support or oversight for the scheduled parts portal training webinars.
- Develop Quick Reference Parts Guides for new forklift models and update existing reference guides as needed to ensure accuracy.
- Review new forklift models and develop initial stock purchase (ISP) and (RSP) for Material Handling Group and dealers.
- Provide support for requests regarding forklift conversions including research and quoting.
- Education Required: Bachelor's Degree, preferably in Engineering, Manufacturing or related major.
- Experience Required: Minimum of 7 years' experience in Parts and Service environment in automotive, agriculture, material handling or construction equipment, having led teams in these areas.
- Ability to understand and process engineering documents and interpret engineering drawings.
- Project management experience.
- Strong computer skills and Microsoft Office Suite proficiency.
- Excellent written and verbal communication skills.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Team player; strong interpersonal skills and ability to work effectively with diverse groups of people.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Travel Required: 10-24%.
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Aftermarket Sales Support Manager - Buford, GA, United States - Doosan Bobcat
Description
At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.
Location : Buford
Job InformationThe Aftermarket Sales Support Supervisor leads the teams of Parts Technology Advisors and Regional Aftermarket Sales Managers, ensuring that policies and processes are in place to help dealers provide best in class parts support. This position is responsible for maintaining good relationships between the company and our dealers.
The Aftermarket Sales Support Supervisor works with the Doosan support teams in Korea to continuously improve the accuracy of technical information to support Doosan Bobcat dealers in their efforts to provide top quality customer service. This position is also responsible for establishing metrics to assess product support and aftermarket capabilities of the dealer network.
Role & ResponsibilityThe Company's Georgia hiring location is Buford. Contact Janna Diggs for information on this listing.
#GD
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company. Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans. Beware of Fraudulent Job Offers and Solicitations Any legitimate job offer will be preceded by an official selection process.
Aftermarket Sales Support Manager professionals in Buford
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Alicia Lewis
Performance Exc. Manager, Technical Representative