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    Aftermarket Sales Support Manager - Buford, GA, United States - Doosan Bobcat

    Doosan Bobcat
    Doosan Bobcat Buford, GA, United States

    3 weeks ago

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    Description
    At Doosan Bobcat, our success is powered by our people.

    Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place.

    Join our team today and start building your career with a worldwide leader.

    The Aftermarket Sales Support Supervisor leads the teams of Parts Technology Advisors and Regional Aftermarket Sales Managers, ensuring that policies and processes are in place to help dealers provide best in class parts support.

    The Aftermarket Sales Support Supervisor works with the Doosan support teams in Korea to continuously improve the accuracy of technical information to support Doosan Bobcat dealers in their efforts to provide top quality customer service.

    This position is also responsible for establishing metrics to assess product support and aftermarket capabilities of the dealer network.

    Ensure preparation of the annual parts targets for dealers through review of forklift population and prior sales history.

    Periodic evaluation of dealers' parts sales results to assist Regional Aftermarket Sales Managers in identifying opportunities for increased top quality customer service.

    Implement polices conducive to continuous improvement of dealers' performance regarding parts business (annual returns, order types, etc.) Plan and provide support or oversight for the scheduled parts portal training webinars.

    Develop Quick Reference Parts Guides for new forklift models and update existing reference guides as needed to ensure accuracy.

    Review new forklift models and develop initial stock purchase (ISP) and (RSP) for Material Handling Group and dealers.
    Provide support for requests regarding forklift conversions including research and quoting.

    Bachelor's Degree, preferably in Engineering, Manufacturing or related major.

    Experience Required:

    Minimum of 7 years' experience in Parts and Service environment in automotive, agriculture, material handling or construction equipment, having led teams in these areas.

    Ability to understand and process engineering documents and interpret engineering drawings.
    Project management experience.
    Strong computer skills and Microsoft Office Suite proficiency.

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Travel Required: 10-24%.

    As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities.

    Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services.

    Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments.

    Doosan Bobcat North America is a tradename of Clark Equipment Company.

    All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law.

    If you have a disability or special need that requires accommodation, please contact us at
    . Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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