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    Front Desk Concierge - Bethesda, United States - Congressional Country Club

    Congressional Country Club
    Congressional Country Club Bethesda, United States

    3 weeks ago

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    Description

    If you answered yes to all the questions above, then you should know Congressional Country Club is seeking **Front Desk Concierge.** The Concierge will primarily assist members/guests in all front office-related areas, along with supporting youth events and always providing a world-class experience and service to Members and guests of the Club.

    Congressional Country Club is looking for Team Members that believe the impossible is possible. Driven to continuously make a positive impact on the organization and believe that as a team we accomplish more.

    Note: CCC is currently following the State of MD Covid Mandates currently in place.

    **What will be expected of you:**

    Work with Director of Youth Activities on sleeping room amenity strategy, culture, and services

    Assist Membership over the duration of their stay (service, travel, area attractions, etc.)

    Register Members/guests and assign rooms; comply with special requests whenever possible

    Assists in pre-registration and blocking of rooms for registration

    Check-in rooms into the Jonas Hotel System

    Know room location, types of rooms available, and room rates

    Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms

    Processes member/guest check-ins and outs, manage room keys

    Posts and files all charges to Members'/guest accounts

    Answer the phone within the first three rings and always use proper telephone etiquette

    Processes mail, packages, and messages

    Read and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the Club

    Count the bank at the beginning and end of every shift

    Make sure all petty cash is in the cash register or has been accounted for

    Coordinate guestroom maintenance work with the Engineering and Maintenance departments if the manager is not available

    Must be aware of all safety and emergency procedures and accident prevention policies and procedures

    Maintain cleanliness and neatness within the Front Desk area

    Make necessary purchases for all events and work with vendors, entertainment companies, etc. to reserve appropriate items.

    Analyze member data to identify demographic trends of the youth member population.

    Know and understand coat check operations; fill in when necessary/emergencies (see below)

    **How we determine your qualifications:**

    Two years' customer service and/ or Hospitality experience, required Front Desk/Rooms, preferred

    College Degree preferred

    Proficient in Microsoft Excel, Word, Outlook, Publisher, Working Proficiency

    **Benefits:**

    This is a Part-Time Position

    Complimentary meals

    Complimentary parking

    Health, Dental & Vision Insurance (Available to Full Time and Part Time Team Members)

    FSA

    401K with match

    Employee Discounts Golf, Tennis, Fitness Apparel/Items

    **CCC is an EOE**

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer. First Name* Last Name* Email* Phone Number* Name Email Location Job Title No file has been chosen Phone number

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