Front Desk Concierge - Newton Highlands, United States - Stratton Amenities

Stratton Amenities

Verified Company

Newton Highlands, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Floater/On-call Front Desk Concierge Job Description.

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

Floater Responsibilities:

Support staffing requirements during shortages due to vacations, calloffs, holidays etc
Assist in startups and new accounts
Work special lastminute assignments
Expect to work on weekends and holidays

Position Requirements

Outstanding schedule flexibility
Weekend and Holiday availability
Excellent verbal and written communication skills
Excellent problemsolving skills
Takes pride and ownership in the position and property
Reliable transportation
Ability to listen and react quickly to residents' and guests' requests in a genuine manner
Have at least two year of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and selfmotivated showing a positive attitude
Maintain a neat and professionally wellgroomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

Greet and direct residents and visitors with a pleasant attitude
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, vendors and contractors
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in the scheduling and completion of all amenities' requests including local transportation, residents' moveins, dinner reservations, pet walking, drycleaning pickups and dropoffs, event planning, grocery and package delivery, housekeeping, etc.
Ability to maintain confidentiality
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned
Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

Experience in hospitality is a plus
Experience in luxury busy retail environment
Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.