Front Desk Concierge - Brookline, United States - Stratton Amenities

Stratton Amenities

Verified Company

Brookline, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Stratton Amenities is seeking Hospitality Superstars for the role of Front Desk Concierge at our luxury residential community in Newton, MA.
We are committed to creating the most hospitable experience for our associates, residents, and clients.

Shifts available:

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Full-Time:

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Part-Time

Key Skills and Knowledge:

Extensive experience in the hospitality industry
Proven track record of Guest Service Excellence
Comfortable in fastpaced environments
Deep understanding of luxury customer service excellence
Ability to anticipate residents' and guests' needs
Excellent written and oral communication skills
Polite, professional conduct and excellent interpersonal skills
Proactive attitude with a knack for creative problemsolving
Passion for providing topnotch customer service at all times
Mature, dedicated, committed, and independent with a strong drive
Excellent organizational skills
Background in customer service, guest services, hospitality, or retail
Quick learner with a commitment to exceeding residents' expectations
Confident and able to prioritize and meet deadlines under pressure
Availability to work weekends

Primary Responsibilities:

Greet and direct residents and visitors with a friendly and positive attitude
Exceed residents' and guests' expectations by providing anticipatory service
Build and maintain strong relationships with residents, vendors, and contractors
Maintain confidentiality of residents
Maintain professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery, and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Monitor access throughout the shift and ensure authorized resident and guest use only
Caution residents or guests behaving in an unsafe manner
Perform all other duties as assigned

Stratton Amenities is an equal opportunity employer. We firmly believe that diversity and inclusion are crucial to fostering connections in a culture of service.