Front Desk Concierge Floater - Washington, United States - ABC Services of Maryland
Description
Job Overview:
We are seeking a reliable and organized Concierge/Front Desk Floater to join our team. As a Floater, you will be required to cover multiple locations in the DC/Northern VA/Bethesdsa area.
As a conciereg, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience for all.
This role requires strong organizational skills, attention to detail, and the ability to multitask effectively.Responsibilities:
- Travel to different locations to cover call outs, request offs, etc...
- Greet guests and provide a warm welcome upon arrival
- Checkin and checkout guests, ensuring accuracy in reservations and payments
- Answer phone calls and respond to inquiries in a professional and timely manner
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Handle guest complaints or concerns with empathy and professionalism
- Process reservations, cancellations, and modifications accurately
- Provide information about hotel amenities, local attractions, and dining options
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform administrative tasks such as data entry, filing, and record keeping
Skills:
- Reliable transportation
- Strong computer skills, including proficiency in Microsoft Office Suite
- Excellent organizational skills with the ability to prioritize tasks effectively
- Attention to detail for proofreading documents and maintaining accuracy in records
- Exceptional customer service and communication skills
- Ability to handle difficult situations with patience and professionalism
- Experience with customer support or order entry systems is a plus
- Familiarity with QuickBooks or other accounting software is an advantage
- Basic event planning or project coordination experience is beneficial
Pay:
$ $22.00 per hour
Expected hours:
per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Relocate:
- Washington, DC: Relocate before starting work (required)
Work Location:
In person
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