- Provides Tier-1 and Tier 2 support for Finesse application related issues
- Triages user reported problems
- End-to-end coordination of Finesse ticket resolution
- Administers the Finesse application configuration
- Triages and resolves application configuration related issues
- Escalates to Finesse Development Team as necessary
- Deploys and installs patches/fixes
- Configures Finesse version upgrades
- Submits change control requests for deploying fixes and changes
- Bachelor of Arts (BA) degree in Information Technology or related fields
- Minimum of 4 years of experience in contact center support environments
- Familiarity and exposure to any Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.)
- Must be Resident Alien or US Citizen and able to pass background check
- Have Minimum Background Investigation (MBI) clearance
-
Help Desk Technician
1 week ago
TechOp Solutions International Washington, United StatesTechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract. · The Help Desk Technici ...
-
Help Desk Technician
3 weeks ago
Hillwood Estate, Museum & Gardens Washington, United StatesAre you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. We are excited to announce the opportunity for a ...
-
Help Desk Technician
2 weeks ago
MetroStar Washington, United StatesAs **Help Desk Technician**, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. · We know that you can't have great technology servic ...
-
Help Desk Technician
2 weeks ago
TekSynap Washington, United StatesResponsibilities & Qualifications: · **RESPONSIBILITIES** · - Provide end user support services for hardware and software. · - Process request, incidents, and problems per defined Service Level Agreements (SLAs). · - Provide support for technology enhancements. · - Manage, monito ...
-
IT Help Desk Technician
3 weeks ago
Natural Resources Defense Council, Inc. Washington, United StatesOverview: · NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy co ...
-
IT Help Desk Technician
3 weeks ago
Washington Hebrew Congregation Washington, United StatesJob Summary: · Washington Hebrew Congregation is searching for a Tier 1 IT Help Desk Technician. We seek an individual who wants to be part of our community and can provide high-quality technical support and friendly customer service to our various administrative staff at schools ...
-
Help Desk Technician
2 weeks ago
Marathon TS McClellan, United States**Help Desk Technician** · **McClellan, CA** · **Position Responsibilities**: · - Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable. · - Meet established service level metrics for call response, technical support, a ...
-
Help Desk Technician
3 days ago
Sprezzatura Management Consulting Washington, United States**Position Description** · **Roles/Responsibilities**: · - Responsible for providing input and support contractual deliverables including Contractor Project Management Plan (CPMP), Weekly Status Reports, Monthly Status Reports, Quarterly Status Reports as well as Assessment repor ...
-
Help Desk Technician
1 week ago
Vortalsoft Washington, United StatesDemonstrates excellent customer service · - Ability to work independently · - Ability to work in a team environment · - Ability to follow operational procedures · - Demonstrates working knowledge of PC hardware and software installation, configuration and troubleshooting · - Stro ...
-
Classified Service Desk Technician
1 week ago
Obsidian Solutions Group LLC Washington, United States: · **Must be a U.S Citizen** · **Security Clearance: Active TS/SCI** · **This position is contingent on Contract Award** · Obsidian Solutions Group (OSG) is seeking a Classified Communications Service Technician to support the FEMA Response Directorate. The Classified Communicat ...
-
Jr Service Desk Technician
2 weeks ago
AAC Inc. Washington, United StatesJob Description: · Qualifications: · - Requires a high school diploma/GED and a minimum of one year of experience, of which at least one year must be specialized. · - Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experien ...
-
Service Desk Technician Ii
2 weeks ago
Gridiron IT Washington, United StatesWindows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. · Experience: Must have a minimum of 3 years of experience supporting an IT service desk. · **Job Types**: Full-time, Contract · Pay: $ $27.00 per hour · **Benefits**: · - Dental ins ...
-
Service Desk Technician Ii
2 weeks ago
Gridiron IT Washington, United StatesWindows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. · Experience: Must have a minimum of 3 years of experience supporting an IT service desk. · **Job Types**: Full-time, Contract · Pay: $ $27.00 per hour · **Benefits**: · - Dental ins ...
-
Service Desk Technician Ii
1 week ago
Gridiron IT Washington, United StatesWindows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. · Experience: Must have a minimum of 3 years of experience supporting an IT service desk. · **Job Types**: Full-time, Contract · Pay: $ $27.50 per hour · **Benefits**: · - Dental ins ...
-
Tier 1 Service Desk Technician
1 week ago
RCG Inc Washington, United States Part timeAre you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the rig ...
-
Service Desk Technician Ii
2 days ago
Gridiron IT Washington, United StatesWindows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. · Experience: Must have a minimum of 3 years of experience supporting an IT service desk. · **Job Types**: Full-time, Contract · Pay: $ $27.50 per hour · **Benefits**: · - Dental ins ...
-
IT Help Desk Technician
2 days ago
Datawiz Corporation Arlington, United States**Location: On site in Arlington, Virginia. Monday to Friday, day shift preferred. Other shifts may be available.** · **Position Information**: · GTSC has a current opening for a Help Desk Service Analyst to support the FDIC, the Federal Deposit Insurance Corporation. This is a T ...
-
Tier 2 Help Desk Technician
1 week ago
Team Consulting Inc. Washington, United StatesWe are seeking a **Full Time Tier 2 Help Desk Technician** to support our client in Washington DC. · **Please Note That This Position Requires Applicants To Have Obtained A Top Secret Security Clearance. Applicants Who Do Not Meet This Requirement Will Not Be Considered.** · **Ge ...
-
Help Desk Technician
2 weeks ago
TWFG Insurance Spring, United States**Job Title**:Help Desk Support · **Location**: The Woodlands, TX · - **On-Site, Monday-Friday **_ · As a help desk technician your job duties will include the following: · - Provisioning new laptops and desktops. · - Troubleshooting PC issues both hardware and software related. ...
-
Mid-level Help Desk Support Technician
2 weeks ago
Chenega MIOS Washington, United States**Req ID**: 30785 · **Summary** · **Mid-level Help Desk Support Technician** · **Washington, DC** · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your e ...
Help Desk Technician - Washington, United States - Grant Leading Technology
Description
Job Description
Job DescriptionHelp Desk Technician
Some onsite time may be required
Chamblee, Georgia OR New Carrollton Maryland
Grant Leading Technology is seeking a candidate for a Senior System Analyst to join our dynamic team. The candidate will perform user administration tasks, including the creation of Cisco's Unified Contact Center Enterprise (UCCE) accounts and the processing of BEARS/ServiceNow requests. This position may require some onsite time therefore we are targeting Atlanta GA or Washington, DC area candidates. The hours are 3:30 PM to 12 midnight.
Targeted compensation $50 - $60k
Responsibilities:
Qualifications and Education Requirements:
Preferred Skills:
About Grant Leading Technology:
Grant Leading Technology (GLT) is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) government contracting firm. GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies. We possess exceptional capabilities including, but not limited to, project management, cyber security, construction management, design, and management technology. GLT has been recognized for three consecutive years by Inc. 5000 as one of the fastest-growing private companies in America.
Our employees are at the heart of GLT's success. We value and fully embrace the diversity of individuals and ideas within our workforce. GLT provides a competitive compensation package with benefits that are immediately available. Our base healthcare plan is 100% employer paid and our 401k plan is immediately vested. We also offer paid time off, 11 federal holidays, short/long-term disability, 401k matching, and opportunities for professional development.
*Grant Leading Technology is an "equal opportunity employer". All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations will be provided to those who are unable to utilize our online application system due to a disability. Please email with the subject line "Accommodation"
Powered by JazzHR
9g9yqBsh1q