Help Desk Technician - Spring, United States - TWFG Insurance

TWFG Insurance
TWFG Insurance
Verified Company
Spring, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Help Desk Support


Location:
The Woodlands, TX

-
On-Site, Monday-Friday _

As a help desk technician your job duties will include the following:

  • Provisioning new laptops and desktops.
  • Troubleshooting PC issues both hardware and software related.
  • Troubleshooting PC peripherals.
  • Active Directory User creation and administration.
  • O365 / Azure AD user administration including the following:
  • Licensing
  • MFA
  • Phone system administration.
  • Documentation and asset tracking


The help desk technician will need to manage their ticket queue to meet ticket SLAs and effectively communicate with end users and customers as they work through incidents and requests.


When needed, they will escalate to and work with the help desk supervisor and senior infrastructure staff to resolve more complicated issues.

Must have good customer service skills and work well with other team members and other teams.


Minimum Qualifications

  • A minimum of 2 years of relevant experience
  • Handson experience in a technical support role that includes desktop PC support responsibilities.
  • Excellent verbal and written communication skills.
  • Ability to work well independently and with others.
  • Ability to technically evaluate current technologies & provide recommendations.
  • Ability to work under varying levels of supervision depending on the endusers needs.
  • Familiarity with ITIL

Pay:
$50, $55,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • Monday to Friday

Ability to Relocate:

  • Spring, TX 77380: Relocate before starting work (required)

Work Location:
In person
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