Jr Service Desk Technician - Washington, United States - AAC Inc.

AAC Inc.
AAC Inc.
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Description:

Qualifications:

  • Requires a high school diploma/GED and a minimum of one year of experience, of which at least one year must be specialized.
  • Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
  • Demonstrated ability to communicate orally and in writing.
  • Must have a positive and patient customer service attitude.
  • Must be able to work independently and within a team.
  • Must be able to attain agency suitability clearance prior to start date.
  • ITSM ticketing system experience (Remedy, Jira, ServiceNow) is a plus.
  • Experience supporting a mid to large Federal agency enterprise is a plus.
  • Mac support experience is a plus.
  • No specific certifications are required, but A+, HDI, ITIL v3 / ITIL 4, or other relevant certifications are a plus.

Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift

Education:


  • High school or equivalent (preferred)

Experience:


  • Help desk: 1 year (preferred)
  • Windows: 1 year (preferred)

Work Location:
In person
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