- Overall P&L responsibility including achieving revenue goals across all revenue lines and controlling costs.
- Increasing Membership and M&E revenue by increasing brand awareness through networking, local promotion,
- Achieving excellent NPS (Net Promoter Scores) by delivering an excellent Member experience driven by
- Provide exceptional leadership to the Lab Team.
- Successful financial performance as evaluated based on revenue and cost performance to budget and
- Taking all necessary steps to ensure the Lab is performing to Budget, by working effectively with the central
- Participate in Quarterly Business Reviews to account for financial performance and create an action plan to
- Reviewing controllable lab level costs and ensuring performance to budget alongside periodic review of pricing
- Maximize revenue from services by up and cross selling services to new and existing members.
- Have an excellent knowledge of your local market, competition, your lab, pricing and services offered.
- Review and process monthly invoicing/billing to ensuring accuracy and follow up with delinquent accounts
- Have a good understanding of the locations offered within the SL Network and be able to articulate and
- Drive brand awareness by acting as a brand champion when networking, building local partnerships, engaging
- Oversee the Lab Team execution of Artist program, Member & Partnership Events, and social media content
- Generating leads and effective management of the M&E pipeline.
- Leading the Lab Team to deliver an excellent end to end experience for M&E hosts and guests to encourage
- Effective management of M&E pipeline of leads and opportunities through diligent follow up and CRM updates
- Providing a single point of contact for meeting and event customers.
- Ensuring rooms are reserved in the systems and room time and services used are accurately billed for.
- Create catering partnerships for quality food and beverage offerings.
- Responsible for the overall member experience from the members first day until the time they depart.
- Develop a rapport with Members to cultivate a warm professional environment and sense of community.
- Be visible and always delighted to assist.
- Responsible for resolving member issues and escalating them when needed.
- Instrumental in managing the overall member experience by ensuring the team members provide superior
- Ensures that visual and brand company standards are delivered and maintained at the lab.
- Approve vendor invoices in Sage to ensure prompt payment and correct rebilling to clients as appropriate.
- Ensure agreements are signed and paid, and Member onboarding information is completed prior to allowing
- Oversee and ensure that all areas of the lab are well presented at all times.
- Oversee and ensure that all operational systems are in working order and escalate issues to resolve in a
- Representing the Brand appropriately as defined by the SL Brand Standards
- Be able to conduct tours of the lab according to brand standards
- Relay pertinent and helpful sales information to the assigned sales person
- Assist with closing non-resident membership opportunities and meeting and event bookings.
- Enter all Leads and Opportunities in Salesforce and maintain in real time throughout the sales process.
- Responsible for the recruiting, induction, ongoing management and development of lab team members
- Conduct regular team meetings to set priorities, communicate lab performance, upcoming deadlines.
- Provide an escalation point for the team and members at the lab should they have issues or questions.
- Managing the staff schedule and ensuring compliance with variable hours budgets and overtime policies.
- Actively supporting professional growth of Lab Team Members.
- Experience in working in the Hospitality/Services business.
- Property management experience.
- Knowledge of business software and other business equipment.
- Business center/Executive Suite experience or hotel experience, preferred.
- Reasoning, remembering, mathematics, appropriate language (verbal and written) ability.
- Ability to handle interruptions to workflow.
- Ability to receive written or oral instructions.
- Ability to work with a variety of individuals.
- Ability to listen and respond clearly.
- Hearing – Ability to receive detailed information through oral and telephone communication.
- Talking – Clearly expresses ideas by means of spoken word.
- Repetitive Motions – Substantial movements of wrists, hands and fingers.
- Vision – Ability to see and read.
- Crouching, kneeling, standing, sitting, climbing, stooping, walking, pushing, pulling and lifting.
- Ability to handle small tools such as a drill, hammer, screwdriver, etc.
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General Manager - San Francisco, CA, United States - Serendipity Labs
Description
About Serendipity LabsSerendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so
through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking
memberships and venues for events and business meetings. With a growing national and international network, our
flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and
suburban locations.
By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and
Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who
want to run a business within this high growth, fast paced industry
Job Title:
General Manager of Operations – Full Time
Key Objectives:
Financial Performance
Marketing & Community:
Meeting & Events
1) Minimum 2+ years of experience as a Team Leader in hospitality driven environment and proven P&L
management experience.
2) An entrepreneurial spirit/ability and keenness to run/own a business.
3) Ability to consistently deliver a high level of customer service.
4) A keen attention to detail and ability to be proactive in support Team, Members, and Guests.
5) The ability to lead and delegate while holding Team Members accountable.
6) Proven sales skills, the ability to close M&E sales, and meet sales targets.
7) Demonstrated ability to build a book of business/pipeline through outreach and community/business
engagement and the self-generation of leads.
8) Exceptional communication skills allowing you to manage a team and give clear direction alongside conveying
value and a strong level of engagement to prospects and members.
9) Excellent organizational skills including the ability to prioritize and multitask.
10) Ability to work with grace under pressure and demonstrate flexibility.
11) The ability to use a standard CRM system on a daily basis– preferred.
12) Good IT knowledge including use of MS outlook, excel, word and PowerPoint.
Requirements:
Requirements:
Requirements: