Client Service Specialist - Itasca, United States - Keyence

Keyence Itasca, United States

2 weeks ago

Description

Job Title:
Entry-Level Client Service Specialist
This position is located at our Headquarters in Itasca, IL. Working hours are 9AM 6PM

Job Description:
The Client Service Specialist provides premier support to our internal and external customers with a smile.

With excellent communication, high attention to detail and strong sense of urgency, the ideal candidate is comfortable with heavy data entry and proactively working in a fast-paced environment.

Responsibilities and Duties
Process purchase orders, price quotations, order statuses, and returns for customers via phone and ticket-based queue system.
Proactive communication via phone and email with customers and product specialists to enable a seamless order process.
Follow up on existing customer and product specialists requests through completion.
Assisting in identifying and remedying customer inquiries efficiently and accurately.
Receive and route calls to the appropriate product specialist or group.
Adhere to established workflows and guidelines while identifying areas for improvement.
Ability to report inefficiencies designed to provide customers with best-in-class service.

Requirements and Qualifications
Associates degree or higher
Moderate proficiency with Excel, Microsoft Office, and Outlook
High degree of attention to detail and problem-solving skills
Strong sense of urgency and ability to multitask
Friendly, flexible, accommodating, and proven team player
Attendance of yearly department conference
High-Speed Internet access for hybrid schedule
Ability to type at 50 WPM
Previous Administrative or Customer Service background is beneficial
Why work for KEYENCE?
Competitive compensation and benefits
Learn by doing development policy
Recognized by Forbes Worlds Top 100 as Most Innovative company 8 years in a row
Promote from Within Culture
Benefits include Medical, Dental, Vision, and other voluntary benefits
Total Compensation (Base + Bonus): $58,779

At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time.

We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design.

Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees.

We hire talented individuals who push themselves and our organization to get to the next level.
KEYENCE is an at-will, Equal Opportunity Employer. The company does not sponsor applicants for work visa.

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