Customer Service Specialist - Des Plaines, United States - Nu-Way Industries, Inc.

Nu-Way Industries, Inc.
Nu-Way Industries, Inc.
Verified Company
Des Plaines, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


  • Create and maintain the Customer database with all Customer information including
:

Account number, Billing and Shipping addresses, Contacts, Representatives (Sales, Customer Service, Planning), Financial information, Shipping Manifests, Industry Classifications, Customer Specific Quality and any other requirements per EUP instructions

  • Enter and maintain the Customer's purchase orders to ensure the Customer's requirements are accurately entered into the system for further processing by Engineering, Production, Quality, Shipping and Accounting processes
  • Utilize the Case Management system by following EUP instructions to record and process Customer returns or complaints
  • Proactively work to prevent or resolve potential issues by monitoring Customer activities and seek resolution with Manager
  • Cultivate strong relationships with assigned Customers to ensure high levels of satisfaction
  • Maintain appropriate confidentiality in regards to Customers, accounts and internal processes
  • Ensure on a daily basis that workstation area is clean and orderly

Requirements:


  • Minimum 2 years in Sales/Customer Service environment preferably within a manufacturing company
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