Entry Level Customer Service Specialist - Elk Grove Village, United States - Full Circle Electronics
1 week ago
Description
Fantastic opportunity for an Entry Level Customer Service Specialist with an outstanding company in Elk Grove Village.Position Description:
The customer service specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Proficiency with computers / online web-interfaces, excellent communication skills, and the ability to multi-task are required for success within the position.
Duties & Responsibilities:
The Customer Service Specialist will be required to assist in the following areas:
- Manages customer accounts on a day-to-day basis by ensuring that client information and records are up to date and accurate.
- Can address any questions or concerns from our customers in a timely manner.
- Provide detailed reporting to customers.
- Maintains customer records by updating account information in the database.
- Partners with the assigned Business Development team to discuss new clients, and existing clients.
- Manage Quarterly and Annual Business reviews.
- Provide Ad hoc reporting as requests come in from clients.
- Meet personal/customer service team targets.
- Provide support for customer portals.
- Utilize the company's ERP and CRM systems to update client records and work orders.
- Maintain accurate records to support internal accounting / financial resolution process.
- Perform other duties as required.
Desired Skills & Qualifications:
- High school diploma, relevant customer facing experience preferred.
- Some Excel and PowerPoint is essential; Jet reporting a plus.
- Superior oral and written communication skills essential.
- Must possess strong time management and organizational skills.
Environment:
- Business casual and friendly workplace
Pay:
$45,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Onthejob training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Ability to Relocate:
- Elk Grove Village, IL 60007: Relocate before starting work (required)
Work Location:
In person
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