Jobs
>
Columbia

    Customer Care Representative - North Carolina, United States - Safelite

    Safelite
    Safelite North Carolina, United States

    1 hour ago

    Default job background
    Full time
    Description

    Does this position interest you? You should apply – even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    Must live in one of the following states: Arizona, Florida, Indiana, North Carolina, Ohio, Texas, or Virginia.

    Does this position interest you? You should apply – even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    The Customer Care Agent is an important role when communicating with our customers. These empathetic and understanding professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. The Customer Care Agent is responsible for answering any questions related to Safelite's National Lifetime Warranty, addressing any customer service issues and assist in resolving any escalated customer issues, which tend to be complex and high stress in nature.

    What You'll Get

  • Competitive weekly pay and bonus opportunities.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at

    • What You'll Do

  • Answers customer questions from incoming calls and emails and ensure all customer's issues are resolved to recover high quality customer experience
  • Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Safelite's practices and policies to deliver problem resolutions
  • Provides updates to the appropriate parties as needed, providing new information as it becomes available, and draw to a close with a satisfactory resolution and follows up with the customer to determine the problem has been resolved and ensures customer delight
  • Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information
  • Maintains favorable working relationships with internal associates throughout the call center and field organization to partner together to provide the highest level of customer experience
  • All other duties as assigned.

    • What You'll Need

  • Age: Must be 16+ years of age.
  • High school diploma or equivalent (or actively enrolled).
  • Prior experience in a call center/contact center/customer service preferred.
  • Ability to operate a computer and telephone systems while seated for extended periods of time.
  • Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.

    • Work From Home Requirements

  • Personal computer or laptop with Windows 10 or 11. Please note that Macs and Chromebooks are not compatible with our current systems.
  • High Speed Internet that meets the below requirements High Speed Internet
  • Download Speed = 25 Mbps or higher
  • Upload Speed = 10 Mbps or higher
  • Ping = 50 ms or lower
  • Jitter = 20 ms or lower
  • Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
  • USB wired headset
  • Webcam
  • Dedicated workspace free from background noise and interruptions

    • --

    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

    --

  • Kleen-Rite Corp.

    Customer Care Representative

    1 day ago

    Kleen-Rite Corp. Columbia, United States

    : · **Customer Service & Inbound Call-Center Experience Required.** · Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals com ...

  • Gladstone Psych & Wellness

    Patient Care Representative

    5 days ago

    Gladstone Psych & Wellness Columbia, United States

    Essential · **Responsibilities**: · - Ensure front desk operations are open and available on time for patients and providers · - Greet all patients and guest in a courteous and welcoming manner · - Ensure proper verification of insurance and demographic information · - Collect bo ...

  • City Of Columbia

    customer care representative

    1 week ago

    City Of Columbia West Columbia, United States

    CUSTOMER CARE REPRESENTATIVE - CUSTOMER CARE · 105 · $35, ,245.50 · APPLICATION DEADLINE: 5/13/2024 · JOB SUMMARY · This position provides professional, courteous customer service atall times; performs routine to moderately complex clerical work in support ofefficient and effe ...

  • AMAROK Inc

    Customer CARE Representative

    1 week ago

    AMAROK Inc West Columbia, United States

    Company Information · Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and a ...

  • AMAROK Inc

    Customer CARE Representative

    1 week ago

    AMAROK Inc West Columbia, United States

    Company Information · Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and as ...

  • AMAROK Inc

    Customer CARE Representative

    3 days ago

    AMAROK Inc West Columbia, United States

    Company Information · Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and a ...

  • U-Haul

    U-Box Customer Care Representative

    1 week ago

    U-Haul West Columbia, United States

    Location: · 2800 Two Notch Rd, Columbia, South Carolina 29204 United States of America · Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you ...

  • Maryland Primary Care Physicians

    Call Center Representative

    6 days ago

    Maryland Primary Care Physicians Columbia, United States

    **Call Center Representative** · Family Practice office in Columbia, MD has an opening for a Full-Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to sc ...

  • Johns Hopkins Howard County Medical Center

    Patient Access- Emergency Registration

    2 weeks ago

    Johns Hopkins Howard County Medical Center Columbia, United States

    **Position Summary**: · The Patient Access Representative is one of the first people patient's encounter. This position is an integral part of providing patients with the best care and giving them a great patient experience. The Patient Access Representative is responsible for ga ...

  • Podiatry Associates PA

    Patient Care Coordinator/front Desk/columbia

    12 hours ago

    Podiatry Associates PA Columbia, United States

    Podiatry Associates is looking for a hardworking, ambitious individual with the customer service skills of a top-notch professional. We offer a generous benefits program that includes health, dental, vision, 401k after 1 year of service, sick and paid time off. · **Experience**: ...

  • Maxim Healthcare Services

    Workers' Compensation Claims Examiner Ii

    1 week ago

    Maxim Healthcare Services Columbia, United States

    The Workers' Compensation (WC) Claims Examiner II understands and participates in every aspect of the WC claim process. Working in a team approach, the WC Examiner II will make decisions concerning reserve adjustments, develop a plan of action, and determine the appropriate settl ...

  • Chamberlain University

    Manager, Business Operations

    5 days ago

    Chamberlain University Columbia, United States

    **Company Description** About Chamberlain University** · There is one very significant way Chamberlain is different than other Universities - Chamberlain Care. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for collea ...

  • Luthercare

    Community Life Coordinator

    2 weeks ago

    Luthercare Columbia, United States

    **Columbia-Community Life Coordinator** · When you are part of our team, you do work that matters As a Community Life Coordinator with Luthercare, you are at the heart of what we do - providing care and support to our residents and their families. Joining the Luthercare team can ...

  • Summit Retail Solutions

    Marketing and Sales Representative

    1 week ago

    Summit Retail Solutions Columbia, United States

    Summit Retail Solutions is hiring a few select individuals to join our marketing & sales team. · **WHAT DO WE PROVIDE?** · - Comprehensive paid, guided training · - Geographic territory based within a 40-mile radius · - Career growth at your pace with opportunity for advancement ...

  • Murn Management

    Residential Maintenance Supervisor

    1 week ago

    Murn Management Columbia, United States

    JOB SUMMARY: Maintains efficient operation and upkeep of the property buildings and grounds in a supportive role. · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that ...

  • Nimbus Consulting LLC

    Information Systems Security Officer

    1 week ago

    Nimbus Consulting LLC Columbia, United States

    **About Nimbus**: · Nimbus is a consulting firm and strategic information technology (IT) advisor with an objective approach to overcoming complex technical challenges and an understanding of unique challenges in working in the government space. Nimbus is focused on promoting eff ...

  • Howard County

    Human Services Specialist I

    12 hours ago

    Howard County Columbia, United States

    **Howard County** · Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. · **Howard County Government** · Howard County Government is a lead ...

  • GMG EnviroSafe

    Compliance Coordinator

    6 days ago

    GMG EnviroSafe Columbia, United States

    **Position Summary** · GMG EnviroSafe provides EPA and OSHA compliance expertise and personal support to the automotive and manufacturing industries across the country. The Compliance Coordinator of GMG EnviroSafe is responsible for maintaining the relationship with the client's ...

  • Enterprise Community Partners, Inc.

    Cybersecurity Analyst

    6 days ago

    Enterprise Community Partners, Inc. Columbia, United States

    Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and bu ...

  • Enterprise Community Partners, Inc.

    Part Time Associate General Counsel, Asset

    1 week ago

    Enterprise Community Partners, Inc. Columbia, United States Part time

    Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and bu ...