Customer Care Representative - Columbia, United States - Kleen-Rite Corp.

Description

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Customer Service & Inbound Call-Center Experience Required.
Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth.


Essential Responsibilities

• Answer inbound phone calls in a call center environment from customers and provide assistance.
• Maintain proper documentation to record customer service activity.
• Provide regular updates to customers, which may include providing difficult information to customers with confidence and deescalate situations while on the phone.
• Record returns, process replacement orders and file shipping claims as needed.
• Contact customers regarding return issues, payment of open invoices or collections issues.
• Complete additional documentation and specialty project as directed by supervisor.
• Assist other team members as needed or when directed by supervisor.
• Work in harmony with all other team members and departments on a regular basis.
• Other duties and project, as assigned.

Requirements:

• High School Diploma or GED is required, bachelor's degree in communications or related field is preferred.

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At least 3 years' experience in customer service is required:

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At least 2 years' experience in an inbound call-center environment, required:

• Must be able to work 45 hours per week between the hours of 9am and 6

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30pm.

• Have excellent communications skills, both written and verbal, as well as excellent followup communication with customers and/or vendors.
• Must have problem solving & critical thinking skills.
• Be able to stay organized while handling multiple customer service issues.
• Have reliable transportation to and from work.

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Must be able to concentrate and satisfactorily communicate in a call center environment with more than 15-20 other team members:

• Must be able to work independently and make decisions.
• Regularly required to remain in a stationary seated position for extended periods of time, spend regular hours in front of a computer screen and use a headset while on calls.
• Must be able to pass a preemployment drug test and background check.

Why Kleen-Rite?
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Family Owned and Operated for over 60 years:

• Monday through Friday only

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Weekly direct deposit:

• Robust Retirement Plan with combined average of 10% employer contribution to your retirement
• Medical, Dental, Vision & Other Insurance available for Eligible Employees.
• Employerpaid life insurance policy.
• Employee referral program

ABOUT KLEEN-RITE CORP.

_ Kleen-Rite Corp. is an Equal Opportunity Employer._

As a Customer Care Representative, you will play a vital role in delivering top-notch, best-in-class customer service and maintaining positive relationships with our valued customers.

Join our team and be part of a company that values professionalism, dependability, and reliability while providing rewarding career growth opportunities in the customer service field.