Patient Care Representative - Columbia, United States - Gladstone Psych & Wellness

Gladstone Psych & Wellness
Gladstone Psych & Wellness
Verified Company
Columbia, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Essential


Responsibilities:


  • Ensure front desk operations are open and available on time for patients and providers
  • Greet all patients and guest in a courteous and welcoming manner
  • Ensure proper verification of insurance and demographic information
  • Collect both copay and / or selfpay balances
  • Collaborate with Clinicians of the practice
  • Ensure documentation is entered and maintained in the EMR
  • Schedule follow up appointments
  • Send out appointment reminders
  • Ensure to complete all required workflows daily
  • Must collaborate with Call Center and Revenue departments
  • Notify patients and Clinicians of service delays
  • Must maintain multiple spreadsheets and multiple workflows
  • Collect, open and distribute mail and packages
  • Other duties as assigned
Knowledge, Skills and Abilities

  • Excellent Customer service, verbal and written communication skills.
  • Ability to multitask in a high paced environment
  • Ability to make decisions
  • Working knowledge of Microsoft Suite and related products
  • Flexibility
  • Knowledge and understanding of the use of Electronic Medical Records systems.
Required Education and Experience

  • Highschool diploma, certificate or equivalent.
  • Minimum 1 year Medical Office experience is preferred.
  • Minimum 1 year face to face Customer service experience
  • Medical terminology is preferred but not required
  • Proven track record of customer satisfaction
  • Mental health / Psychiatric experience is preferred but not required
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