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    Patient Service Representative - Virginia Beach, United States - Dental Care Alliance

    Dental Care Alliance
    Dental Care Alliance Virginia Beach, United States

    1 week ago

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    Description


    We are looking for a Patient Service Representative in Virginia Beach, VA 23456 to join our team by providing a high level of patient service and satisfaction while operating in a team-based environment.

    This person will be a support person to all of the staff members and patients in his/her office. Candidatesare required to have 1 yr of Dental or Medical reception experience.

    They will greet patients, handle patient inquiries, make appointments, and assist with the administrative team, while being flexible in handling requests and projects assigned by other staff and/or the Office Manager.

    All aspects of the job require an exceptional level of customer service and communication skills.

    The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
    Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
    Respond to patient questions and or concerns according to DCA Policies
    Answering Telephones
    Scheduling Appointments
    Maintaining Appointment Book
    Confirming Appointments
    Follow up on no shows/cancellation of Appointments
    Register Patients on sign in sheet
    Post charges and payments to patient accounts
    Checking voice-mailon a daily basis
    Maintain a clean and friendly waiting area for patients

    Experience working in a dental, medical, or other health-care office, REQUIRED
    Knowledge of insurance plans (HMO/PPO), is a plus
    Experience answering telephone
    Must have exceptional customer service skills

    #JAN
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