- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Fluent in Microsoft Office and well-versed in computer usage
- Willing/able to learn new computer programs easily
- Very customer service-oriented, with the ability to drive sales
- Able to use down time effectively
- Greets all customers coming into the building
- Performs Check In/Check Out and reservation procedures in the POS system
- Accepts payment from customers
- Takes custody of pets and makes sure they are properly placed in the building
- Answers telephone inquiries
- Works closely with owner in charge to handle small office tasks
- Provides tours of the facility to potential customers when necessary
- Responsible for feeding and medicating of all dogs
- Provides personal playtimes for dogs when such a service is requested
- Takes dogs outside for elimination breaks
- Performs body checks on to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner:
- Sanitation of all boarding and daycare accommodations
- Monitoring Daycare
- Bathing
- Must complete K9 Resorts Certification Program for a Customer Service Representative
- Customer service-oriented
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do, It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
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Customer Service Representative - Virginia Beach, United States - K9 Resorts of Virginia Beach
Description
Benefits:Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand ).
The Customer Service Representative is responsible for providing every client with a "wow experience". As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
Job Requirements: