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    Customer Service Representative - Virginia Beach, United States - Sentara

    Sentara
    Sentara Virginia Beach, United States

    2 weeks ago

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    Description

    City/State

    Virginia Beach, VA

    Overview

    Work Shift

    Swing Shift (United States of America)

    Sentara Health is seeking to hire a Customer Service Representative.

    Position Status : Full-time, Swing Shift

    Position Location: Remote in Virginia (must be able to come on-site twice a month at our Virginia Beach corporate office)

    Standard Working Hours : Shifts between 8:00AM to 6:00PM (30-minute lunch, 2 15-minute breaks)

    Minimum Requirements:

  • Required : High school Diploma /or Equivalent
  • Required : Customer Service - 2 years
  • Required: Data Entry experience
  • Prior collections or call center experience a plus, but not required. Must be comfortable with taking calls in a call center environment.4 weeks of training is required. Must be Resilient, Positive, dependable and a team player.

    • Position Overview:

    Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.

    Diversity and Inclusion at Sentara

    Our vision is that everyone brings the strengths that come with diversity to work with them every day. When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.

    We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community. We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.

    Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices; as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.

    Please visit the link below to learn more about Sentara's commitment to diversity and inclusion:

    Sentara Overview
    For more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

    Sentara Benefits
    As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:

  • Medical, Dental, and Vision Insurance
  • Paid Annual Leave, Sick Leave
  • Flexible Spending Accounts
  • Retirement funds with matching contribution
  • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
  • Work Perks program including discounted movie and theme park tickets among other great deals
  • Opportunities for further advancement within our organization

    • Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara )

    Join our team We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth

    Note: Sentara Health offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

    Job Summary

    Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.

    Pre-employment screening required.

    Qualifications:

    HS - High School Grad or Equivalent (Required)Customer Service, Data Entry

    Skills

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission "to improve health every day," this is a tobacco-free environment.

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