- Take full ownership of the customer service department, leveraging previous experience in leadership roles.
- Infuse energy and enthusiasm into the team to drive performance and morale.
- Strategically manage and prioritize tasks to optimize departmental efficiency.
- Make informed decisions to enhance service quality and exceed Key Performance Indicators (KPIs).
- Empower team members to take ownership of their responsibilities and make decisions.
- Oversee employee schedules for chat and phone support, ensuring coverage and efficiency.
- Utilize a ticketing project management system to streamline workflows and track progress.
- Cultivate strong relationships with each team member to foster a familial and supportive work environment.
- Leverage analytical skills to study the full picture and make strategic decisions.
- Resolve complex customer issues promptly and effectively to ensure customer satisfaction.
- Lead efforts to improve service processes and streamline operations for increased efficiency.
- Analyze data to gain insights into customer behavior and identify opportunities for improvement.
- Develop and implement training programs to enhance the skills and performance of the customer service team.
- Excel proficiency is essential for analyzing data and generating insightful reports.
- Demonstrated experience in leadership roles, particularly in customer service or related fields preferred.
- Exceptional leadership and communication skills to inspire and guide a diverse team.
- Proficiency in customer service software to effectively manage multi-channel support preferred.
- Adaptability in a fast-paced online sales environment, with a focus on continuous improvement.
- Previous experience in analyzing data and reporting to drive departmental performance.
-
Service Operations Manager
3 weeks ago
The Metro Group, Inc. South Hackensack, United StatesThe Metro Group Inc is looking for a Service Operations Manager to lead our Burner Service Team. We are looking for an agile, results-oriented leader to manage day-to-day operations and help us deliver excellent service to our customers. · The Service Operations Manager is respon ...
-
Customer Service Department Manager
2 weeks ago
Mai Placement Ridgefield Park, United States**Customer Service Department Manager** · **Ridgefield Park, NJ (In-Person)** · **120-150k** · **Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our ...
-
Cash Management Service Teller
1 week ago
Loomis Armored US, LLC Moonachie, United StatesWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for car ...
-
Food Service Manager
1 week ago
North Jersey Friendship House Hackensack, United States**North Jersey Friendship House is a non-profit organization located in Hackensack, NJ. NJFH's mission is to build the skills of individuals with varying abilities and developmental needs by providing comprehensive clinical treatment, vocational training and work opportunities in ...
-
Service Excellence Manager-regional
3 days ago
Valley National Bank Moonachie, United StatesResponsibilities include, but are not limited to: · - At the direction of the Division Head, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. · - Achieve and ma ...
-
Service Manager
3 weeks ago
J.P. Patti Tecta America, LLC Saddle Brook, United StatesThe Service Manager is responsible for the sales and bidding of repair work. Emphasis will be placed on service contracts, repairs and small scope reroofing opportunities. Active project and people management is critical in this position. The Service Manager provides support and ...
-
Customer Service/order Management
2 weeks ago
Sun Noodle Carlstadt, United StatesThe Customer Associate will assist customers with inquiries related to all Sun Noodle products and services. The Customer Service Associate maintains good company and product knowledge to provide proficient service. The Customer Service Associate will also facilitate the order pr ...
-
Shared Services Manager
1 week ago
PumpMan Holdings LLC Saddle Brook, United StatesJob Title: Shared Services Manager · PumpMan Holdings LLC · Location: Saddle Brook, NJ · PumpMan Holdings LLC is a leading provider of pump system maintenance, repair, and installation services across various industries. With a commitment to reliability, efficiency, and customer ...
-
IT Service Manager
3 weeks ago
ASCOT GROUP New York, United StatesThis is an opportunity to join Ascot Group - one of the world's preeminent specialty risk underwriting organizations. · Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we're bound by a common mission and purpose: One A ...
-
Service Manager
2 weeks ago
Convene New York, United StatesConvene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams._ _We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, wh ...
-
Service Manager
1 week ago
abcV New York, United States**abcV is Actively seeking a Full-Time Service Manager** · **THE BRAND** · At abc Restaurants, we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu that is locally focused and globally artistic, and cultivating a healthy relations ...
-
Nursing Service Manager
1 day ago
Eclipse Solutions Cove, United StatesThe GIP Society for Medical Intensive Care mbH is a nationwide and Austria-based company that has been specializing in long-term home care for critically ill children and adults for over 15 years. In our segment, we are one of the market leaders. · To strengthen our team, we are ...
-
Customer Service Manager
3 days ago
Manny Coby - State Farm Agent Saddle Brook, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based co ...
-
Service Delivery Manager
3 days ago
EY Hoboken, United StatesEnterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-cla ...
-
Food Services Manager
3 weeks ago
Citadel Care Centers Bronx, United States**RESPONSIBILITIES**: · - Purchase food and supplies from vendors approved by The Plaza and monitor inventory · - Ensure that the kitchen and surrounding areas are sanitized and clean in accordance with company standards and health code regulations · - Supervise kitchen personnel ...
-
Food Services Manager
3 weeks ago
Citadel Care Centers Bronx, United States**RESPONSIBILITIES**: · - Purchase food and supplies from vendors approved by The Plaza and monitor inventory · - Ensure that the kitchen and surrounding areas are sanitized and clean in accordance with company standards and health code regulations · - Supervise kitchen personnel ...
-
Service Manager
1 day ago
Infinity Systems Newark, United States Part timeThe large district town of Biberach an der Riß (with around inhabitants) is a charming city with a strong economy and a diverse, demanding cultural life in the heart of Upper Swabia. All types of childcare facilities, schools, and modern leisure facilities of above-average qualit ...
-
Service Manager
12 hours ago
JF Restaurants HQ New York, United StatesJF Restaurants is seeking a Floor Manager at the Times Square Edition This Floor Manager position will not only be responsible for overseeing and managing all aspects of service, but they will also work closely with our Events Team to support seamless guest experiences. · **Respo ...
-
Service Manager
1 week ago
OnGuard Pest Control Inc New York, United States**OnGuard Pest Control - service manager** · OnGuard Pest Control, one of the highest-rated pest control companies in Brooklyn, is looking for an experienced, reliable and motivated service manager to join our team. In this role, you'll support a team of (number) technicians and ...
-
Service Manager
12 hours ago
Blue Hill New York, United StatesFamily Meal at Blue Hill is seeking a dynamic and passionate Service Manager to oversee the front of house team. Founded in 2000, the restaurant has evolved over the last two decades, sourcing ingredients from its namesake Blue Hill Farm, the Barber family's dairy in Great Barrin ...
Customer Service Manager - Ridgefield, United States - Mai Placement
Description
Job Description
Job DescriptionCustomer Service Department Manager
Ridgefield Park, NJ (In-Person)
130-150k
Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers.
Job Description:
As the Customer Service Department Manager, you'll spearhead our team of 40+ customer service representatives, both on-site and remote, handling phone, live chat, and email support. Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
Key Responsibilities:
Qualifications:
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Email your resume to
Apply Online:
Refer a friend and get between $500-$1000 referral bonus once they are hired
Customer Service Manager professionals in Ridgefield
-
Bayan Eljamal
Constantly learning and growing
-
Joshua Valle
Recent CS Graduate, Multi-Language Developer