Customer Service Department Manager - Ridgefield Park, United States - Mai Placement
Description
Customer Service Department Manager
Ridgefield Park, NJ (In-Person)
120-150k
Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers.
Key Responsibilities:
- Take full ownership of the customer service department, leveraging previous experience in leadership roles.
- Infuse energy and enthusiasm into the team to drive performance and morale.
- Strategically manage and prioritize tasks to optimize departmental efficiency.
- Make informed decisions to enhance service quality and exceed Key Performance Indicators (KPIs).
- Empower team members to take ownership of their responsibilities and make decisions.
- Oversee employee schedules for chat and phone support, ensuring coverage and efficiency.
- Utilize a ticketing project management system to streamline workflows and track progress.
- Cultivate strong relationships with each team member to foster a familial and supportive work environment.
- Leverage analytical skills to study the full picture and make strategic decisions.
- Resolve complex customer issues promptly and effectively to ensure customer satisfaction.
- Lead efforts to improve service processes and streamline operations for increased efficiency.
- Analyze data to gain insights into customer behavior and identify opportunities for improvement.
- Develop and implement training programs to enhance the skills and performance of the customer service team.
- Excel proficiency is essential for analyzing data and generating insightful reports.
Qualifications:
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Demonstrated experience in leadership roles, particularly in customer service or related fields preferred
:
-
Exceptional leadership and communication skills to inspire and guide a diverse team
:
-
Proficiency in customer service software to effectively manage multi-channel support preferred
:
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Adaptability in a fast-paced online sales environment, with a focus on continuous improvement
:
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Previous experience in analyzing data and reporting to drive departmental performance.
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Refer a friend and get between $500-$1000 referral bonus once they are hired
Pay:
$130, $150,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience level:
- 2 years
- 4 years
- 5 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work Location:
In person
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