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    Customer Support Specialist - New York, United States - Y Combinator

    Y Combinator
    Y Combinator New York, United States

    3 weeks ago

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    Description

    **Customer Support Specialist**

    **Location** New York / Remote **Job Type** Full-time **Experience** Any (new grads ok) Connect directly with founders of the best YC-funded startups. Kennan Davison Founder ****

    Subscriptions for Shopify

    **About the role**

    **Why you should join Skio**

    Skio () helps brands on Shopify sell subscriptions without ripping their hair out.

    Customers include Bev, Muddy Bites, MatchaBar, Krave Beauty, Stryx, Doe Lashes, SIMULATE, Backbone, Everyday Dose, Sunsoil, Remedy Organics, Siete Foods, Huron, Uprising Foods, ZOX, XCJ, Somos, Gooey Snacks, Munk Pack, OneBlade, ZBiotics, Semaine, Barukas, & Red Bay Coffee.

    We've raised $3.7M from investors like Y Combinator, MuteSixs Daniel Rutberg and Moody Nashawaty, Shaan Puri, Italic CEO Jeremy Cai, Tilt co-founder and Magic Mind founder James Beshara, Julian Shapiro and Sahil Bloom, as well as founders and executives of companies such as Immi, Thingtesting, Taika, , Literati, Linjer, Raycon, Cresicor, Carted, Orchard Analytics, & Cohere.

    We do better than current solutions with:

    1-click checkout with Shop Pay (increase conversions by 72%, native Shopify checkout, no duplicate products, no url, no separate refunding)

    passwordless login (reduce customer tickets by 25%)

    a hosted subscription portal (get automatic features updates instead of needing constant theme development, uses )

    6x faster subscription editing (increase CX efficiency by 20%)

    group subscription discounts (referrals 2.0, similar to family plans)

    an easy migration from ReCharge (no payment method updates needed, gradual rollout available, takes 1 day to 1 week)

    Location: New York

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