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Aventura

    Community Technology Support Coordinator - Aventura, United States - Vi

    Vi
    Vi Aventura, United States

    2 weeks ago

    Default job background
    Healthcare
    Description

    This position is ON-SITE at our beautiful community, Vi at Aventura.

    The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.

    Responsibilities

    Resident Technology Support

    • Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
    • Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

    Staff Technology Support

    • Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
    • Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
    • Addresses support requests/tickets in a timely and customer-friendly manner.

    Community Technology Support

    • Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
    • Serves as point of contact for various corporate technology projects and initiatives.

    Qualifications

    • Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
    • Work Experience: Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
    • Licensure / Certification: Microsoft, A+ or other technology certifications preferred.

    Pay Range

    USD $ USD $29.83 /Hr.



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