Community Technology Support Coordinator - Aventura, United States - Vi Living

Vi Living

Verified Company

Aventura, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

What We Offer:

Competitive pay
Exceptional benefits
Generous Paid Time Off start accruing on day one
401k with company match
Paid maternity and paternity benefits
Awardwinning training and development
Tuition Reimbursement
Luxury work environment
Meaningful and rewarding work
The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on selfdirection and prioritization of various community needs. This role also supports communitybased technologies such as A/V in the building. Provides breakfix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.

Responsibilities:

Resident Technology Support

Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

Staff Technology Support

Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
Addresses support requests/tickets in a timely and customerfriendly manner.

Community Technology Support

Supports various technologies in community spaces such as the Theatre, Multipurpose room, Computer Center. Technology examples include A/V, Inhouse channel, Digital Signage.
Serves as point of contact for various corporate technology projects and initiatives.

Qualifications:
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Education:Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
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Work Experience:Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
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Licensure / Certification:Microsoft, A+ or other technology certifications preferred.

Pay Range:
USD $ USD $29.83 /Hr.