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    Operations Market Manager - San Jose, United States - The Stepping Stones Group, LLC

    The Stepping Stones Group, LLC
    The Stepping Stones Group, LLC San Jose, United States

    1 week ago

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    Description
    The

    Stepping Stones

    Group is looking to hire a remote

    Operations Market Manager .

    Join us as we

    transform the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services.

    We believe our Core Values embody the culture of our organization:
    Trust, Integrity, Results, Quality, Community, and Inclusivity.

    Pay:
    $68,000 - $75,000 per year

    In This Position You Will:
    Play a pivotal role in overseeing and optimizing our day-to-day operations.

    The Center Operations Market Manager is responsible for streamlining processes, managing resources, and driving overall operational efficiency to ensure the organization runs smoothly and achieves its strategic goals.


    Education/Certifications Required:
    High school diploma or equivalent required
    A minimum of 2-4 years' experience in management required
    Pass DOJ Clearance


    Outcomes:


    Drive full utilization of client schedule availability to drive full employment of teams, markets hitting their operations goals, and satisfy families.

    Outstanding end of month non-billable appointments at less than $1,000 by division/office within 5 days of the close of a month.

    Monthly cost center(s) report produced for the Senior Regional Clinical Director's review within 5 days of the close of the month prior.

    Track the successful completion of projects or tasks within set deadlines and with the desired quality.
    Achieve Client NPS score +60 in each survey window.
    Ensure safety and compliance of centers with SSG center requirements.

    Required Qualifications:
    Prior experience in a coordination or scheduling role is beneficial
    Documented experience coordinating or managing administrative staff
    Strong aptitude for learning new web-based systems
    Well organized and punctual, able to maintain multiple projects simultaneously, strategically prioritize own work
    Proactive with a strong work ethic
    Excellent communication skills, both written and verbal
    Strong organizational and time management skill
    Demonstrated ability to work independently
    Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
    Decisive with an operational, implementation, and detail-oriented perspective
    Excellent leadership and people development skills; "leads by example"
    Proactive, results-oriented, creative problem solver
    Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
    Ability to prioritize and execute effectively
    Desire to learn the clinical side of the SSG model
    Excellent computer skills including Outlook, Word, Excel, and PowerPoint

    Experience:
    Previous experience running a school and Applied Behavior Analysis (ABA) center program.
    Experience working within Central Reach
    Knowledge of ABA authorizations
    Ability to perform project management
    Excellent written and verbal business communication skills. Excellent critical thinking skills
    Excellent interpersonal skills to build effective partnering relationships
    Ability to build and lead sustainable teams.
    Willingness to learn and acquire new skills as needed
    Travel dependent upon business need within New Hampshire and Massachusetts

    Reports to:
    Operations Director & Senior Regional Clinical Director

    #J-18808-Ljbffr
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