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    Head Of Account Management - Austin, United States - Wursta Corporation

    Wursta Corporation
    Wursta Corporation Austin, United States

    3 weeks ago

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    Description


    Why Wursta?At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results.

    We focus on generating value and are obsessed with internal and external improvement and growth. And our results speak for themselves.

    We have created a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuitive and effective process improvements.

    We offer a holistic, collaborative approach to Cloud productivity that is focused on customer success.

    Customer success means helping our customers thrive by improving user adoption experience, anticipating, and proactively solving problems, bringing ingenuity to the market, and increasing efficiency both internally and externally.

    This position is located at our office in Austin, TX in a hybrid setting.

    Remote employees in CO, FL, GA, IL, IN, KS, KY, MD, MI, NJ, NY, OH, PA, TN, VA, WI and TX may be considered.


    Key Responsibilities Include:
    As a Head of Account Management, you will lead a strategic team of Account Managers to achieve retention and revenue growth targetsAct as a trusted advisor to customers and successfully establish relationships throughout the customer's organizationIdentify expansion and up-sell opportunities, new use cases, and own renewing customer contractsCoordinate technical resources needed for up-sell opportunities and support issuesAct as an escalation point for renewals strategy, critical account issues, and ongoing account planningDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsNegotiate contracts and close agreements with C-Level stakeholders that maximize profitsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metrics to support revenue projections (e.g.

    quarterly sales results and annual forecasts)Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer's ARR.


    Experience:


    6+ years proven work experience in account management or customer success8+ years of team management experience in a sales environment including coaching, mentoring, and developing team members at all levels.

    A proven track record of quota achievementExcellent communication and presentation skillsAttention to detail, strong organizational skills, and a bias for actionA self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environmentSaaS ExperiencePreferred


    Experience:


    MSP or Partner experience is a plusBA/BS or equivalent experienceGoogle Workspace experienceCloud experienceAbout WurstaFounded in 2014 by a former Googler, Wursta is innovating and growing.

    We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come.

    We are also establishing partnerships with world-class software companies, like Google. Our clients range from small and growing organizations to the largest companies in the world.

    Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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