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    Director, Pilot Operations - Los Angeles, CA, United States - Cocodelivery

    Cocodelivery
    Cocodelivery Los Angeles, CA, United States

    1 week ago

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    Description

    **Director, Pilot Operations**

    Los Angeles, CA (Venice) / Operations Pilot & Dispatch Operations / Full-time At Coco, were dedicated to perfecting the last-mile delivery experience. We strongly believe the delivery service industry in its current state is massively under-serving merchants, and we are committed to creating a frictionless, reliable, consistent, and sustainable delivery experience for merchants and their customers in cities everywhere.

    As Head of Pilot Operations, you will be responsible for managing the Pilot Operations team and scaling our remote Pilot network to support our growth plans. We at Coco believe that in order to ensure robotic delivery operation at scale, we will continue to have humans monitor and operate robots for the foreseeable future. And you will be responsible for scaling this team and building training infrastructure to train your Pilots as their roles change with the introduction of autonomous driving features.

    In this role, you will be responsible for forecasting team growth to align with Cocos expanding foot-print, work with Engineering to build tools to continuously improve Pilot performance and optimize Pilot utilization to improve delivery cost.

    The Director of Pilot Operations will be a critical member of the Delivery Operations leadership team at Coco. You will be expected to have a detailed understanding of your teams contribution to the business, critical short and medium term deliverables and you will work cross-functionally to meet those deliverables. **Responsibilities**

    + Responsible for optimizing Pilot Operations cost by improving Pilot Utilization

    + Develop deep understanding of Cocos business to build strategy and inform daily decision making for your area of responsibility

    + Draft, share and execute on Pilot Operations growth and efficiency improvement plans

    + Work with our Engineering teams to build tools to improve Pilot Experience and enhance piloting safety

    + Help build a performance driven culture and support your teams growth aspirations

    + Mentor, train, and develop your team for career progression, performance improvement, and providing them a productive team environment

    **Basic Qualifications**

    + Bachelors' Degree in Engineering, Business or any other field that uses quantitative analysis, or equivalent practical experience

    + 10+ years' experience in Operations with at least 5 years in leadership roles

    + Global Team management experience- leading/coaching/guiding team members and managing priorities

    + Experience in building tools and/or setting up processes/procedures from scratch

    + Vendor Management experience

    + Quick learner and ability to pick up technical skills quickly

    **Preferred Qualifications**

    + Experience in a Start-up environment is a plus

    + 13+ years' experience in Operations with at least 5 years in leadership roles

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