Jobs
>
Seattle

    Associate, Customer Support - Seattle, United States - Gemini, Inc.

    Gemini, Inc.
    Gemini, Inc. Seattle, United States

    3 weeks ago

    Default job background
    Description

    About the Company

    Gemini is a global crypto and Web3 platform founded byTyler Winklevoss andCameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

    Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.

    At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

    In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

    The Department: Customer Support

    Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. This role is expected to cover US West Coast hours.

    The Role:Associate, Customer Support

    As Gemini continues to grow rapidly our Customer Support organization must expand and dynamically change to meet the needs of our customers. The Customer Support Associate is a vital part of creating a successful CS operation at Gemini. A successful Associate will help resolve priority customer inquiries and triage with internal stakeholders for long term fixes. Each associate will maintain communication with team leads and management with feedback on day to day.

    This role requires a schedule outside of normal business hours. The options are Tuesday - Saturday 10:00 AM - 6:00 PM Pacific Time (PT) or Sunday - Thursday 10:00 AM - 6:00 PM Pacific Time (PT).

    Responsibilities:

    • Handle high priority customer requests
    • Act as a liaison between cross-functional Gemini teams and the customer to ensure issues are progressed and customers remain informed
    • Handle issue escalations from management as needed
    • Work with cross team department heads to ensure runbooks and procedures are accurate and up to date
    • Create process enhancements and workflow efficiencies, and manage any projects to completion
    • Occasional on-call weekend coverage with flexibility during the week
    • Review processes to ensure accuracy, efficiency, and scalability on a quarterly basis

    Qualifications:

    • 3-4 years in a customer support capacity or equivalent
    • Passionate about providing great customer experience
    • Confident verbal communication and polished written communication
    • Experience administering and configuring Zendesk Support, Guide and Chat
    • Experience and comfort with solving complex problems from end-to-end
    • Comfort with flexible hours, including weekends, for comprehensive support coverage
    • Experience in financial services support and a regulated environment
    • Familiarity with Cryptocurrencies/Blockchain technologies
    • Basic understanding of Financial Markets and Trading

    It Pays to Work Here

    The compensation & benefits package for this role includes:

    • Competitive starting salary
    • A discretionary annual bonus
    • Long-term incentive in the form of a new hire equity grant
    • Comprehensive health plans
    • 401K with company matching
    • Paid Parental Leave
    • Flexible time off

    Salary Range : The base salary range for this role is between $66,000 - $75,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

    At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

    #LI-MW1

  • InEvent

    Customer Support Representative

    3 weeks ago

    InEvent Seattle, United States

    CUSTOMER SUPPORT REPRESENTATIVE · We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most impor ...

  • Stackline & Company

    Customer Support Associate

    3 weeks ago

    Stackline & Company Seattle, United States

    **Customer Support Associate** · Seattle, WA / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, St ...

  • edgecomputingassociation

    Customer Support Analyst

    10 hours ago

    edgecomputingassociation Seattle, United States

    Location Seattle, Washington , · United States · Job Description · Role · The Day Shift Customer Support Analyst at Ambra Health (now part of Intelerad) is a full-time, exempt position. You will be a primary technical resource for Ambras customers, which range from major hosp ...

  • InEvent

    Customer Support Representative

    2 weeks ago

    InEvent Seattle, United States

    CUSTOMER SUPPORT REPRESENTATIVE · We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most impor ...

  • PitchBook

    Customer Support Specialist

    2 weeks ago

    PitchBook Seattle, United States

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. Were deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. · Our extensive learning prog ...

  • Stackline & Company

    Customer Support Associate

    1 week ago

    Stackline & Company Seattle, United States

    **Customer Support Associate** · Seattle, WA / Customer Success / Full-Time · Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, ...

  • Only External Postings

    Customer Support Agent

    2 weeks ago

    Only External Postings Seattle, United States

    Who is Blueprint? · We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge t ...

  • Intelerad Medical Systems Incorporated

    Customer Support Analyst

    10 hours ago

    Intelerad Medical Systems Incorporated Seattle, United States

    **Customer Support Analyst - Day Shift** · Seattle, WA, USA · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem ...

  • Gemini, Inc.

    Associate, Customer Support

    3 weeks ago

    Gemini, Inc. Seattle, United States

    About the Company · Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. · Crypto is about giving you greater cho ...

  • ABC Legal Services, LLC

    Customer Support Specialist

    1 week ago

    ABC Legal Services, LLC Seattle, United States

    ** Customer Support Specialist at ABC Legal** · If interested in this job, please submit an application · * · Customer Support Specialist · **Customer Support Specialist** · Seattle, WA · **7/21/2021** · **About ABC Legal Services:** · ABC Legal Service is proud to be the natio ...

  • PitchBook

    Customer Support Specialist

    2 days ago

    PitchBook Seattle, United States

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. · Our extensive learning pro ...

  • ABC Legal Services, LLC

    Customer Support Specialist

    2 weeks ago

    ABC Legal Services, LLC Seattle, United States

    ** Customer Support Specialist at ABC Legal** · If interested in this job, please submit an application · Customer Support Specialist · **Customer Support Specialist** · Seattle, WA **7/21/2021** · **About ABC Legal Services:** · ABC Legal Service is proud to be the nationa ...

  • Workoo Technologies

    Customer Service Support

    3 weeks ago

    Workoo Technologies Seattle, United States

    About the job Customer Service Support - USA · Our company are actually the only 100% alliance label extra benefits company worldwide. With a client bottom that consists of over 40,000 associations as well as organizations internationally, our experts've specialized in giving bo ...

  • Omni Staffing Solutions

    Customer Support Representative

    2 weeks ago

    Omni Staffing Solutions Seattle, United States

    Job Description · Job DescriptionSummary Description: Omni Logistics is currently seeking individuals located in the USA for full or part-time remote positions such as Data Entry, Office Assistant and Customer Support Representatives. Join our team to provide support and assistan ...

  • Accommodations Plus International

    Customer Support Specialist

    4 weeks ago

    Accommodations Plus International Seattle, United States

    Job Description · Job DescriptionSummary: · The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Customer Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with ...

  • RepeatMD

    Manager, Customer Support

    2 weeks ago

    RepeatMD Seattle, United States

    Our Story: · RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. · We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year ...

  • Partnerize

    Customer Support Representative

    3 weeks ago

    Partnerize Seattle, United States

    NameProviderPurposeExpiryTypeelementorpartnerize.comThis cookie helps us to create a better user experience by allowing us to change the website's content in real-time, for example by tracking how many times a popup has been shown.PersistentHTMLNameProviderPurposeExpiryTypeNamePr ...

  • Infinity Systems

    Technical Customer Support

    5 days ago

    Infinity Systems Cottage Lake, WA, United States Freelance

    **Sales Representative for Cottage Lake, WA - Luftbude** · Luftbude is a fast-growing e-commerce startup for ventilation technology with a wide range of products from leading ventilation manufacturers. We are disrupting a conservative market with innovative digital solutions and ...

  • King County Housing Authority

    Customer Service Support Intern

    3 weeks ago

    King County Housing Authority Seattle, United States

    Salary: $ $22.33 Hourly · Location : Auburn, WA · Job Type: Internship · Job Number: · Division: HOUSING MANAGEMENT · Department: Public Housing · Opening Date: 04/19/2024 · Closing Date: Continuous · Job Summary · Please note this position is open until filled; however, ...

  • SpringBig

    Inbound Customer Support Representative

    3 weeks ago

    SpringBig Seattle, United States

    **springbig** · **Inbound Customer Support Representative** · **Seattle, WA - Full Time** · Must be located locally, in or near Seattle, Washington · 2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role · Experience working with e ...