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Associate, Customer Support
6 days ago
Gemini, Inc. Seattle, United StatesAbout the Company · Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. · Crypto is about giving you greater cho ...
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Associate, Customer Support
4 days ago
Gemini, Inc. Seattle, United StatesAbout the Company · Gemini is a global crypto and Web3 platform founded byTyler Winklevoss andCameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. · Crypto is about giving you greater choice, ...
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Client Support Associate/Verizon
1 week ago
ACG Seattle Seattle, United StatesWe are looking for a full-time ambitious and confident Verizon Client Support Associate to join our astounding Client Service Department. We are a local essential business focused on customer service, sales, and client relations. This strategy has played a critical role in the ma ...
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Client Support Associate/Verizon
6 days ago
ACG Seattle Seattle, United StatesWe arelooking for a full-time ambitious and confident Verizon Client Support Associate to join our astounding Client Service Department. We are a local essential business focused on customer service, sales, and client relations. This strategy has played a critical role in the mas ...
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Client Support Associate/Verizon
4 days ago
ACG Seattle Seattle, United StatesWe arelooking for a full-time ambitious and confident Verizon Client Support Associate to join our astounding Client Service Department. We are a local essential business focused on customer service, sales, and client relations. This strategy has played a critical role in the mas ...
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Gallery Housekeeping Support Associate
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Restoration Hardware Seattle, United StatesRestoration Hardware - JobID: 33260 [Room Attendant / Cleaner] As a Housekeeping Support Associate at Restoration Hardware, you'll: Clean and maintain the gallery space, including dusting, vacuuming, and polishing furniture; Assist in setting up and arranging displays for new mer ...
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Gallery Housekeeping Support Associate
1 day ago
RH-USA Inc Seattle, United StatesJob Description · RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. · The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integra ...
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Support Services Associate II
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Citygate Network Seattle, United StatesAre you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 3 years in a row? If so, we want to talk with you. · As ...
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Support Services Associate II
1 week ago
Citygate Network Seattle, United StatesAre you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 3 years in a row? If so, we want to talk with you. · As ...
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Support Services Associate II
4 days ago
Seattle's Union Gospel Mission Seattle, United StatesJob DetailsJob LocationMens Shelter - Seattle, WAPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$ $22.35 HourlyTravel PercentageNoneJob ShiftDayJob CategoryGeneral LaborDescriptionAs a Support Services Associate II, are you looking for a way to use your gift to help ...
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Intake Support Associate I
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Citygate Network Seattle, United StatesAre you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you · As ...
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Gallery Housekeeping Support Associate
1 week ago
RH-USA Inc Seattle, United StatesJob DescriptionRH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated plat ...
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Intake Support Associate I
20 hours ago
Citygate Network Seattle, United StatesAre you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you · As ...
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Technical Application Support Associate
1 week ago
WTW inc. Seattle, United States Paid WorkResponsibilities · Assist with day-to-day technical issues and resolving them in a timely and effective manner. · Delivering support that meets or exceeds client expectations. · Build strong relationships with our internal development teams and with our end user community and dem ...
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Associate Client Support Technician
1 week ago
Triton Technical Seattle, United StatesJob Description · Job Description · Purpose: · The purpose of this position is to support the vision of the Client Services department and the client experience, through effectively managing sales opportunities. This includes initial requirements gathering, client connection an ...
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IT Support Associate II, IT Services
6 days ago
Amazon Seattle, United StatesAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services We're looking for people who strive to "Work Hard. Have Fun. Make History." · Amazon is seeking bright, adaptable, and hardworking appli ...
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Technical Application Support Associate
2 weeks ago
WTW inc. Seattle, United States**Responsibilities** · + Assist with day-to-day technical issues and resolving them in a timely and effective manner. · + Delivering support that meets or exceeds client expectations. · + Build strong relationships with our internal development teams and with our end user communi ...
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Associate Client Support Technician
4 days ago
Triton Technical Seattle, United StatesJob Description · Job DescriptionPurpose: · The purpose of this position is to support the vision of the Client Services department and the client experience, through effectively managing sales opportunities. This includes initial requirements gathering, client connection and man ...
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Support Team Associate, Part Time
1 week ago
Bloomingdale's Seattle, United States Part timeJob Description · About · Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in ...
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Support Team Associate, Part Time
2 weeks ago
Bloomingdale's Seattle, United States Part time· About · Bloomingdales makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdales like no other store in the world. Every ...
Customer Support Associate - Seattle, United States - Stackline & Company
Description
**Customer Support Associate**
Seattle, WA / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to scale their online retail business globally. Founded in 2014 and headquartered in Seattle with additional offices in Minneapolis, New York and London, Stackline is on a mission to engineer the worlds most powerful data, tools, and services for commerce. Over the past year, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates. Stacklines extensive brand list includes Starbucks, Sony, General Mills, Mondelez, and Levis.
Join our newly created Customer Support team and help build the team from the ground up. As a Customer Support Associate youll be responsible for providing functional and technical support to troubleshoot, document and resolve issues for all Stackline customers using our best-in-class SaaS software. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, this is the role for you. **Responsibilities**
+ Customer Advocate: Serve as the first point of contact (via phone, email, web-based support portal) for Stacklines Support team
+ Product Expert: Become a go-to resource internally and externally for expertise in Stacklines SaaS platforms
+ Cross-Functional Team Collaboration: Escalate unresolved cases and work cross-functionally to find solutions for a variety of client issues
+ Documentation and Process Improvement: Maintain detailed records for all internal and external customer interactions and build efficiencies for future support interactions
+ Team Evangelist: Consistently demonstrate Stacklines values in all elements of the role: performance, learning, responsibility, leadership
**Minimum Qualifications**
+ Excellent verbal and written communication skills with the ability to communicate complex issues clearly and effectively
+ Works well in a team environment, as well as independently
+ Strong analytical, decision-making and trouble-shooting skills
+ Comfortable working in a fast-paced and dynamic environment with the ability to wear many hats and juggle multiple projects at the same time
+ Enjoys and excels at problem solving and assisting others
+ Experience with CRM systems like Salesforce
+ Self-motivated and able to work under pressure to deliver high-quality solutions
+ Empathetic and understanding of our customers and their unique challenges with a commitment to surprising and delighting each customer
+ BA/BS degree
**Preferred Qualifications**
+ Experience with SaaS technology
+ Prior experience in a product support role working with enterprise customers
+ Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment
#LI-LS1
**Benefits and Perks:** Its important each and every employee feels they are supported and can complete their lifes best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry leading benefits and perks. A few ways we support our employees is by offering:
100% paid health, medical and vision for employees and qualifying dependents - Company 401k plan plus matching - Company paid Life Insurance - 20 days annually of Paid Time Off (with no accrual or tenure needed) - 7 Paid company holidays - 100% Paid Parental leave - 20 weeks for birthing mothers and 12 weeks for all other parents - Summer Fridays early close at 2pm - Annual training and development stipend of $1,000 USD - Fully stocked kitchen snacks with weekly fresh fruit
*Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*