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- Assist with day-to-day technical issues and resolving them in a timely and effective manner.
- Delivering support that meets or exceeds client expectations.
- Build strong relationships with our internal development teams and with our end user community and demonstrate natural ease and effectiveness when dealing with the end users at all levels.
- Configuration and support of WTW software and services
- Providing specialist technical input to projects managed by other teams at WTW when required.
- Assist in Change Management activities for internal environments at WTW.
- Provide focused feedback to our internal development teams regarding support issues and functional enhancements.
- Provide support to our end users for the delivery of their client projects and proposals - this might be simply troubleshooting use of WTW applications/services (specifically the ICT product suite including ResQ, RAFM, Igloo and Unify, but equally it might be supporting the use of a particular environment configured to help with their client projects.
- To assist the implementation, maintenance & monitoring of CTS environments - in addition to assisting with issues that may arise from end users with those environments - i.e. resource outages. These technologies include Puppet, Nerdio, AVD, SQL, Azure DevOps, and more.
- To engage with, and expand relationships with, the ICT's support and operations teams - we leverage the product knowledge for issue resolution related to the ICT product suite.
- To engage and have relationships with members of the product and development teams - for the same reasons as above. This will allow CTS to be aware of any upcoming features etc that might impact our end users and the internal environments they use.
- Previous experience in an IT Helpdesk / Application or Software Support role; equivalent to second line level and in an ITIL orientated environment.
- Client facing skills acquired from a Consultancy or Software House
- Microsoft products and services; including knowledge of Azure, Active Directory and Entra ID
- Basic networking skills including diagnostic utilities (e.g. Wireshark, Fiddler)
- Experience with Virtual Desktop infrastructure (e.g. Citrix, RDS, AVD)
- Microsoft and other cloud services
- Scripting knowledge (e.g. PowerShell, Python, SQL)
- Awareness of deployment technologies used for continuous delivery of code and configuration.
- Excellent organizational skills and the ability to work with limited supervision.
- Excellent communication, problem solving and analytical skills
- Multiple programming and scripting languages (PowerShell, Python and others)
- Experience working in and managing deployment technologies for continuous delivery of code and configuration.
- Experience or involvement in project work alongside normal support duties.
- Knowledge of Office (Excel)
- Educated to degree level.
- Azure/AWS certifications
- ITIL qualifications
- Interest in latest cloud technologies outside the working environment
- Knowledge of the Insurance Industry and Financial Risk software (not mandatory)
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Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) -
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ) ( _Washington State only_ ) -
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
Technical Application Support Associate - Seattle, United States - WTW inc.
Description
Responsibilities
The Requirements
Examples include but are not limited to:
Pulumi, Terraform and Puppet.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation
The base salary compensation range being offered for this role is $70,000 - $80,000 USD per year. This salary applies to US locations only.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
At WTW, we trust you to know your work and the people, tools and environment you need to be successful.
The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements.
Please speak to your recruiter to discuss more.This role is a remote work from home position available to be based anywhere globally.
EOE, including disability/vets
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.