Jobs
>
Seattle

    Customer Support Representative - Seattle, United States - InEvent

    InEvent
    InEvent Seattle, United States

    2 weeks ago

    Default job background
    Description
    CUSTOMER SUPPORT REPRESENTATIVE

    We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen

    RESPONSIBILITIES
    • Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
    • Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
    • Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
    • Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team;
    • Learn continuously about tech and platform updates;
    • Work with team members to test and improve performance using the platform;
    • Become a subject matter expert (SME) on the InEvent product.
    • Work autonomously to find solutions and improvements for InEvent's customers and internal teams
    • Adhere to the role's compliance and security requirements
    PRE-REQUISITES
    • 2+ years of experience in Customer Success is a must
    • Fluent English to communicate in writing and voice with customers around the world;
    • Fluency in other languages is a plus;
    • Experience working in a customer service role in a SaaS or tech company;
    • Experience working with government contracts a plus
    • Outstanding communication skills and empathy;
    • Flexibility and adaptability to service multicultural customers;
    • Happy to work between 3 pm - 11 pm PST
    • Very (very) resilient to learn continuously in a startup
    PERKS
    • Health Insurance,
    • Paid Time Off (PTO);
    • Birthday Gift and Work Anniversary Gifts.

      CONTRACT: This is a Permanent, Full-time position (40 hrs per week).
  • CommonSpirit Health

    Revenue Support Representative

    1 week ago

    CommonSpirit Health Seattle, United States

    Virginia Mason Franciscan Health is a 336 bed non-profit facility providing quality health care to patients and communities in and around Seattle Washington. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making ou ...

  • BrandSafway

    Product Support Representative

    3 weeks ago

    BrandSafway Seattle, United States

    Product Support Representative · Summary · **Title:** Product Support Representative · **ID:** · **Location:** Tukwila, WA · **Job Function :** Sales · Description · A leading provider of specialized services to the global industrial, commercial and infrastructure markets, ...

  • BrandSafway

    Product Support Representative

    2 weeks ago

    BrandSafway Seattle, United States

    Product Support Representative · Summary · **Title:** Product Support Representative · **ID:** · **Location:** Tukwila, WA · **Job Function :** Sales · Description · We are looking for a **Product Support Representative** . The **Product Support Representative** assists cu ...

  • MacDonald-Miller Facility Solutions

    Service Support Representative

    6 hours ago

    MacDonald-Miller Facility Solutions Seattle, United States

    At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 off ...

  • Omni Staffing Solutions

    Customer Support Representative

    1 week ago

    Omni Staffing Solutions Seattle, United States

    Job Description · Job DescriptionSummary Description: Omni Logistics is currently seeking individuals located in the USA for full or part-time remote positions such as Data Entry, Office Assistant and Customer Support Representatives. Join our team to provide support and assistan ...

  • MacDonald-Miller Facility Solutions

    Service Support Representative

    6 days ago

    MacDonald-Miller Facility Solutions Seattle, United States

    At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 off ...

  • Virginia Mason Franciscan Health

    Revenue Support Representative

    1 week ago

    Virginia Mason Franciscan Health Seattle, United States

    Overview · Virginia Mason Franciscan Health is a 336 bed non-profit facility providing quality health care to patients and communities in and around Seattle Washington. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states ...

  • InEvent

    Customer Support Representative

    1 week ago

    InEvent Seattle, United States

    CUSTOMER SUPPORT REPRESENTATIVE · We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most impor ...

  • Partnerize

    Customer Support Representative

    2 weeks ago

    Partnerize Seattle, United States

    NameProviderPurposeExpiryTypeelementorpartnerize.comThis cookie helps us to create a better user experience by allowing us to change the website's content in real-time, for example by tracking how many times a popup has been shown.PersistentHTMLNameProviderPurposeExpiryTypeNamePr ...

  • Labcorp

    Client Service Support Representative

    2 weeks ago

    Labcorp Seattle, United States

    LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Sup ...

  • The Papé Group Inc

    Product Support Sales Representative

    5 days ago

    The Papé Group Inc Seattle, United States

    PAPE' KENWORTH - SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE: Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you Pape' Kenworth, Sales Representative, Support, ...

  • Pape' Kenworth

    Product Support Sales Representative

    1 week ago

    Pape' Kenworth Seattle, United States

    Job Description · Job DescriptionPAPE' KENWORTH – SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE: Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you Pape' Kenwort ...

  • Laboratory Service Inc

    Client Service Support Representative

    5 days ago

    Laboratory Service Inc Seattle, United States

    LabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Supp ...

  • Laboratory Service Inc

    Client Service Support Representative

    3 weeks ago

    Laboratory Service Inc Seattle, United States

    LabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Supp ...

  • Laboratory Service Inc

    Client Service Support Representative

    1 week ago

    Laboratory Service Inc Seattle, United States

    LabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Supp ...

  • Laboratory Service Inc

    Customer Service Support Representative

    2 weeks ago

    Laboratory Service Inc Seattle, United States

    LabCorp is seeking a Customer Service Support Representative to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Supp ...

  • SpringBig

    Inbound Customer Support Representative

    2 weeks ago

    SpringBig Seattle, United States

    **springbig** · **Inbound Customer Support Representative** · **Seattle, WA - Full Time** · Must be located locally, in or near Seattle, Washington · 2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role · Experience working with e ...

  • Pape Trucks Inc

    Product Support Sales Representative

    1 week ago

    Pape Trucks Inc Seattle, United States

    Job Description · Job DescriptionPAPE' KENWORTH – SEATAC, WA PRODUCT SUPPORT SALES REPRESENTATIVE: Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you Pape' Kenwort ...

  • ZephyrTech

    Technical Customer Support Representative

    1 hour ago

    ZephyrTech Erlands Point, WA, United States Freelance

    **Company**: · The redi-Group, a globally operating technical service provider, specializes in quality assurance in the supply chain and in production facilities. As a family-owned company, we have stood for innovation and quality for over 25 years. We accompany our customers wor ...

  • MultiCare Health System

    patient support representative physician practice

    2 weeks ago

    MultiCare Health System S Washington St, Seattle, WA, USA, United States

    You Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...