Inbound Customer Support Representative - Seattle, United States - SpringBig

Description

**springbig**

**Inbound Customer Support Representative**

**Seattle, WA - Full Time**

Must be located locally, in or near Seattle, Washington

2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role

Experience working with enterprise customers

Exceptional communication skills, highly organized, collaborative and detail oriented

Strong research and analytical skills with the ability to translate data into valid and relevant information and insight

Strong problem-solving experience

Empathetic, positive attitude with a desire to help our customers resolve issues and exceed their goals

Results-driven mentality with a bias for details, speed, and action

Must be proficient in Google Drive, Microsoft Excel (.CSV and Office, etc.)

Must have the ability to learn multiple software systems and able to move between them with ease.

Experience with Point of Sale or Loyalty and Communications software a plus

Comfortable in a startup environment... we move quickly and wear many hats

We are a fun start-up, with a start-up culture

Our company is continually growing and always innovating and creating new features for ourselves and our clients

Full benefits package (Health, Dental, Vision, Life)

401k with matching

Unlimited PTO

Company atmosphere is collaborative, passionate and fun.

Casual dress code

Work with some of the best & brightest technical minds in the industry We learn from and share knowledge with each other every day.

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