Jobs
>
Charlotte

    Assistant Guest Service Manager - Charlotte, United States - Ballantyne Golf Resort

    Ballantyne Golf Resort
    Ballantyne Golf Resort Charlotte, United States

    1 week ago

    Default job background
    Description

    JOB SUMMARY
    The Guest Services Supervisor oversees all front desk operations and the seemingly effortless movement of guests through the hotel.

    This includes the role of resident expert on all required Aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operation of hotel facilities.


    JOB DUTIES

    • Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and hotel policy.
    • Promptly and professionally greets all guests entering the hotel lobby.
    • Provides assistance and answers guests' questions regarding hotel services, area attractions and local restaurants.
    • Responds quickly to and resolves guest complaints. Follows up to ensure guest satisfactions.
    • Trains new hires and conducts training for Front Desk Agents on a regular basis.
    • Generates a variety of daily and weekly reports.
    • Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, etc.

    We are looking for a candidate that:

    • Has the ability and drive to embrace the Aloft culture, paying particular attention to the ongoing training of the team to ensure the perpetuation of the Aloft signature service
    • Embraces the aloft culture, striving to exceed guest expectations at every opportunity
    • Is the pulse of the building. In the know, managing it all and having fun
    • Is a self-starter that is always motivated to be the best
    • Never walks past a pillow out of place or a piece paper on the ground and instead takes the time to make it right

    EDUCATION AND EXPERIENCE

    • High school diploma or equivalent. Associates degree preferred.
    * - 3 years of hotel front desk experience

    • Previous supervisory experience
    • Experience using point of sale systems preferred
    SKILLS & ABILITIES


    • Excellent verbal and written communication skills
    • Detail oriented
    • Strong time management and organizational skills
    • Proficient computer skills using Microsoft Word, Excel and Outlook
    • Ability to work a flexible schedule, including evenings, weekends and holidays

    PHYSICAL REQUIREMENTS

    • Ability to sit, stand for extended periods, walk, talk, hear, see, grasp, reach and perform repetitive motions
    • Ability to push, pull, lift, carry or otherwise move up to 25 lbs.

    WHO WE ARE


    With loft-inspired design, free-flowing energy and a lively social scene, Aloft Charlotte Ballantyne is a modern, fresh and fun destination.

    Amenities include mobile key room entry, free Wi-Fi, indoor pool, and 24-hour fitness center.

    Our W XYZ Bar offers signature cocktails with live music twice per week and our Re:
    fuel bistro offers grab and go food options that include salads, sandwiches and snacks.

    EEO and ADA Statements

    The Alo
  • The Erosion Company

    Field Services Manager

    5 days ago

    The Erosion Company Charlotte, United States

    TEC, the Southeast s fastest-growing erosion control company, is expanding in Georgia. TEC is adding a Field Services Manager/Area Quality Manager (AQM) to its team. AQMs are responsible for the TEC field crews, mentoring, and motivating crews to reinforce TEC s commitment to mee ...

  • Morris Business Solutions

    Field Service Copier Technician Manager

    5 days ago

    Morris Business Solutions Charlotte, United States

    **Qualifications/Requirements**: · - Must have minimum 3 years of technical experience with copiers and other office equipment; Xerox and Kyocera experience is a plus · - Manage and lead a team of field service technicians, providing guidance, training and support · - Ability to ...

  • Windsor Property Management Company

    Service Manager

    6 days ago

    Windsor Property Management Company Charlotte, United States

    Position at Windsor Communities Service Manager | Windsor Addison Park - Charlotte, NC - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Mana Service Manager, Manager, Prop ...

  • ORKIN, LLC

    Service Manager

    1 week ago

    ORKIN, LLC Charlotte, United States

    Overview At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going ...

  • Excel Truck Group

    Service Manager

    1 week ago

    Excel Truck Group Charlotte, United States

    **Service Manager / Heavy Equipment** · **Elevate your income and status in this rare opportunity to lead one of the largest Service Departments in the Charlotte market. Experience the stability and pride that comes with joining one of the top truck dealerships in the Mid Atlant ...

  • Waterton

    Service Manager

    1 week ago

    Waterton Charlotte, United States

    ** Service Manager** · **Job Category****:** R Service Manager **Requisition Number****:** SERVI01887 Showing 1 location **Job Details** · **Description** · We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an e ...

  • HomeTeam Pest Defense

    Service Manager

    1 week ago

    HomeTeam Pest Defense Charlotte, United States

    ** Service Manager** · **Job Category****:** Operations Leadership **Requisition Number****:** SERVI022506 Showing 1 location **Job Details** · **Description** · **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to ...

  • MasterMover

    Service Manager

    1 week ago

    MasterMover Charlotte, United States

    Job Title: Service Manager · Company: MasterMover Inc. · Location: Charlotte, NC · About MasterMover: · MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance produc ...

  • Company Wrench

    Service Manager

    1 week ago

    Company Wrench Charlotte, United States

    We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of th ...

  • PricewaterhouseCoopers

    Service Management

    1 week ago

    PricewaterhouseCoopers Charlotte, United States

    A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based p Operations, Management, Infor ...

  • Restaurant Management Search

    Service Manager

    1 week ago

    Restaurant Management Search Charlotte, United States

    Our popular full service Charlotte NC sushi / asian cuisine Client is seeking a Service Manager for their South Park location. · QUALIFICATIONS : Minimum of 2 years Salaried Restaurant Manager experience in a regional or national Full Service concept · Highly motivated, self-dire ...

  • Windsor Communities

    Service Manager

    5 days ago

    Windsor Communities Charlotte, United States

    · Position at Windsor Communities · Service Manager Windsor Addison Park - Charlotte, NC · At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedicatio ...

  • HomeTeam Pest Defense

    Service Manager

    3 days ago

    HomeTeam Pest Defense Charlotte, United States

    Overview · At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in goi ...

  • ClubCorp

    Service Manager

    1 week ago

    ClubCorp Charlotte, United States

    ClubCorp - JobID: [Restaurant Supervisor] As a Service Manager at ClubCorp, you'll: Oversee daily food and beverage service in the Club restaurant operations; Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations; Directly or in ...

  • ALAMARC LLC

    service manager

    1 week ago

    ALAMARC LLC Charlotte, United States

    Locally owned and in the heart of SouthPark, The Cowfish is well known as the spot for the freshest sushi and best burgers around We operate with our core values at the heart of everything we do: guest service, high quality ingredients, health, safety and a commitment to culture. ...

  • Eclipse Technologies

    Service Manager

    2 weeks ago

    Eclipse Technologies High Shoals, NC, United States Freelance

    **Why Manpower Gastronomy?**: · As a service manager for corporate catering, you have the best prospects for a secure future in business gastronomy with us. Whether as a service staff or as a head waiter, we take your wishes into account and support you in your professional devel ...

  • The Fresh Market

    Guest Service Manager

    1 week ago

    The Fresh Market Charlotte, United States

    Guest Service Manager Requisition ID Talent Areas Front End Department Position Type Full-Time The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will c Service Manager, Guest Service, Manager, ...

  • WxTite LLC

    Roofing Service Manager

    1 week ago

    WxTite LLC Charlotte, United States

    WxTite is seeking highly motivated individuals who are interested in establishing a long-term career with a growing company and are ready to work in a fast-paced environment. We understand the value of our employees and offer competitive compensation packages, 401K plans and comp ...

  • Marmic Fire Safety

    Alarm Service Manager

    1 week ago

    Marmic Fire Safety Charlotte, United States

    Join Marmic Fire & Safety as an Alarm Service Manager to manage day-to-day service operations and supervise one or more employees in the Alarm Department including coordinating the team's activities to ensure that all jobs are completed in an efficient manner. · In this role you ...

  • Express oil change

    Automotive Service Manager

    1 week ago

    Express oil change Charlotte, United States

    Company Description · Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 19 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art ...