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    Technical Support Engineer - Tampa, United States - Mastech Digital

    Mastech Digital
    Mastech Digital Tampa, United States

    3 weeks ago

    Default job background
    Description
    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

    Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

    Responsibilities

    Reproduce customer environment and run testsManage and address electronic tickets efficientlyLiaise between sales team, customer success team, and customers to properly address customer problemsTroubleshoot and configure software and hardwareQualifications2+ years' of technical support experienceCustomer service orientedStrong written and verbal and troubleshooting skills

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