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    Customer Success Manager- Commercial - San Francisco, CA, United States - Ironclad

    Ironclad
    Ironclad San Francisco, CA, United States

    1 week ago

    Default job background
    Description
    Ironclad is the #1 contract lifecycle management platform for innovative companies.

    Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars.

    L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence.

    It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

    We're a leader in the Forrester Wave for Contract Lifecycle Management.

    Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes' 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant.

    We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. For more information, visit or follow us on LinkedIn and Twitter.
    Our Customer Success organization plays a pivotal role in making our customers happy while executing on our vision.

    Within this organization encompasses our Legal Engineers (read:

    professional services team), Customer Success Managers (CSMs), Technical Support Engineers, Training & Learning Design, and Technical Architects, representing our teams who support the customer experience post-sale.

    As an Enterprise Customer Success Manager, you'll be responsible for partnering with our largest, global customers.

    Additionally you'll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework.


    Enablement & Partnership:
    Assist with executive business reviews, and proactively monitor and drive product usage to ensure customer is maximizing value

    Customer Advocate:
    Be passionate about the customer experience and skilled in translating customer feedback into product requests.
    3+ years customer-facing experience as a CSM, or Strategic Consultant.
    ~ A minimum of 1 day in office is required
    ~ Experience working with large Fortune 500 companies.
    ~ Ability to consult with customers on product features related to API and integrations
    ~ Strong communication and partnership skills with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
    ~ Ability to travel as-needed for customer meetings and conferences (up to 10-20%)

    Health, dental, and vision insurance
    ~Wellness reimbursement
    ~ Take what you need vacation policy
    ~ The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
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