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    Customer Care Specialist - Milwaukee, United States - Tax Airfreight Inc

    Tax Airfreight Inc
    Tax Airfreight Inc Milwaukee, United States

    3 days ago

    Default job background
    Description

    Job Description

    Job Description Job Description

    Heavy Phone handling of Customer Service Team phone line

    Ensure effective, efficient, and timely customer care for orders received via email and phone; polite and courteous response is critical

    Respond to customer inquiries and troubleshoot problems as they occur, getting to the root cause of the concern efficiently

    Enter orders timely and accurately as received

    Communicate critical issues and information to team members and supervisor to ensure problem resolution.

    Requirements

    Maintain a positive attitude and professional demeanor when speaking and responding to customers
    Experience in customer care or combination of education and work experience conducive to providing quality, prompt, and professional service preferred

    Strong written and verbal communication skills as well as professional telephone etiquette

    Excellent organizational, problem-solving and follow-up skills

    Proficient typing and computer skills

    Able to work effectively as a team and/or independently



    1st Shift
    Full Time
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