- Assist residents in housing to maintain an independent living status.
- Assess the individual needs of residents for the purpose of establishing and maintaining support services
- Maintain regular contact with residents .
- Monitor the delivery of support services to residents.
- Advocate changes in services sought or required by the residents
- Provide mediation and conflict resolution services.
- Establish and build positive, collaborative relationships with agencies and service providers in the community who will provide direct services to the residents.
- Provide general case management which includes intake, resource education (services available and application procedures) and referrals of residents to program and service providers in the general community.
- Referrals to home health aides/homemakers, financial assistance, counseling (mental health and substance use), job search/training, food assistance, and other needed services.
- Develop and maintain a Resource Directory for residents.
- Offer educational sessions for residents which may include subjects relating to available services and resources, health care, agency support, life skills, and referral sources.
- Monitor the ongoing provision of services from community agencies to make sure that they are appropriate for the needs of the residents; and keep the case management and provider agency current with the progress of the individual. Be sure to obtain necessary releases from residents/providers.
- Educate staff and property management team about the needs of and services available for residents.
- Maintain up-to-date case management records. Ensure locked appropriate storage of resident files.
- Work collaboratively with resident council if one exists, and with service provides to ensure that program outcome measures are met.
- Maintain accurate, timely, and detailed documentation of all services provided.
- Prepare monthly reports, e.g. statistics, number of clients served, activities/classes provided, etc.
- Attend and participate in required/enhanced training, staff development programs, site staff meeting and other meetings.
- Encourage regular inclusion of maintenance and property management staff in meetings and trainings as they observe, hear resident concerns/issues, and do work in the apartments.
- Maintain resident confidentiality and employ ethical practices.
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Part-Time Resident Services Coordinator - Danbury, United States - Millennium Real Estate Services, LLC.
Description
Job Description
Job DescriptionWe are seeking an immediate hire for a part-time Resident Services Coordinator at an elderly and disabled housing portfolio in Danbury, CT. The office hours will be Monday, Wednesday, and Friday from 9:30am-2:30pm for a maximum total of 15 hours per week. Candidates must have obtained an RSC certification through CARSCH, AASC, NERSC, Inc. or must have at least a Bachelors degree in Social Work or Case Management.
Essential Duties and Responsibilities:
