Customer Service Coordinator - Rye Brook, United States - Southern Westchester BOCES

Southern Westchester BOCES

Verified Company

Rye Brook, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

PRIMARY PERFORMANCE RESPONSIBILITIES:

Logs in all data requests received from user school districts and distributes to unit staff.
Schedules work and production consistent with department priorities.
Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.
Reviews printouts received from data processing and distributes to unit staff.
Works with unit staff in resolving user problems and questions.
Interprets manual procedures and report modification requests.
Provides training for new employees in student services unit.
Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing.

Confers with Manager

Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues.

Job Qualifications CIVIL SERVICE QUALIFICATIONS**:

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: Graduation from high school or possession of a high school equivalency diploma and six (6) years of work experience where the primary function of the position was computer operations work such as data control; customer relations relating to data processing or computer operations; data processing marketing; or technical support.
SUBSTITUTION: Satisfactory completion of thirty (30) credits towards an Associate's* or Bachelor's
Degree may be substituted on a year for year basis for up to four (4) years of the work experience described above.

Application Deadline:05/21/2024

Civil Service Title:
Customer Service Coordinator

Job Number: 24-23