Jobs
>
Houston

    Principal Technical Support Engineer - Houston, United States - Aspen Technology

    Aspen Technology
    Aspen Technology Houston, United States

    1 week ago

    Default job background
    Description

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

    The Role

    Aspen Technology is seeking a Sr. Principal Technical Support Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires frequent customer interaction primarily through telephone, E-mails and remote desktop sharing.

    Your Impact

    • Assignments will be varied. Your time will be divided between solving customer technical support problems with ourEngineering software via telephone/web,delivering high quality training on ourEngineering product line, pre-sales support to win new customers and other department projects as needed.
      • Learn and understand our customers' business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers' business problems. Provide specific recommendations to the customers on how to achieve more business value from our products.
    • Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
    • Serve as a technical expert and provide technical leadership in several specialized areas within ourEngineering technical support team.
    • Review unresolved issues to ensure proper resolution of customer's problems and provide second level support to complex problems through broader technical knowledge.
    • Develop and maintainEngineering training course materials and curriculum to include newly released functionality.
    • Actively mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
    • Author white paper solution articles for publication to the user community through our support web knowledge base.
    • Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.

    What You'll Need

    • Bachelor's, Master's or Ph.D. in Chemical Engineering
    • 8-18 years of experience with process modeling, simulation. Experience with Aspen Plus/ Aspen HYSYS is preferred.
    • Hands-on problem-solving skills with a drive to deliver quality work.
    • Excellent communication, interpersonal and customer relationship skills.
    • Be able to work well in diverse teams composed of people with varied backgrounds.
    • Demonstrated ability to convey complex information in a clear and concise manner.

    #LI-WJ1

  • RedRiver Systems, LLC

    IT Support Engineer

    2 days ago

    RedRiver Systems, LLC Houston, United States

    IT Support Engineer Tier 1 & 2 Bilingual Japanese and English · Employment Type: Direct-HIRE · Work Environment: 100% ON-SITE · Work Location: Houston, TX Westheimer Rd & Sage Rd) · Not accepting 3rd Party Candidates at this time / No Sponsorship is being offered Now or in the Fu ...

  • Natsoft

    IT Support Engineer

    1 week ago

    Natsoft Houston, TX, United States

    IT Support Engineer · Houston Texas · Bilingual English Japanese proficiency · Experience supporting and troubleshooting PCs including knowledge of MS Office, Windows 10, printers, network connectivity, etc. · Understanding of Windows servers including Windows including patchin · ...

  • Fugro

    IT Support Engineer

    1 day ago

    Fugro Houston, United States

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These hig ...

  • A-STAFFING, INC.

    IT Support Engineer

    13 hours ago

    A-STAFFING, INC. Houston, United States

    About the job IT Support Engineer -Japanese Bilingual · Job Summary: · Network & System Engineer who can maintain, trouble shoot and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installat ...

  • Fugro

    IT Support Engineer

    1 week ago

    Fugro Houston, United States

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These hig ...

  • Fugro

    IT Support Engineer

    1 week ago

    Fugro Houston, United States Full time

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These high ...

  • Premier Group Recruitment

    Technical Support Engineer

    4 days ago

    Premier Group Recruitment Houston, United States

    Technical Support Engineer · Houston, TX (onsite) · $20 - $25 p/h · A software company located in Houston is now looking for a Technical Support Engineer to join their growing team. · The client is looking for a Technical Support Engineer who is confident working with Windows OS ...

  • Intec Select

    Application Support Engineer

    3 days ago

    Intec Select Houston, United States

    Application Support Engineer – Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) – Houston – Trading · Overview: · A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers wit ...

  • Nobi Smart Lamps

    Product Support Engineer

    3 days ago

    Nobi Smart Lamps Houston, United States

    About Nobi USA · Nobi USA is a leading AgeTech company and developer of the Nobi Smart Lamp committed to empower elderly and their loved ones as well as senior care providers by providing discrete technology and smart solutions to deliver best care when needed and not when unwant ...

  • Tait North America

    Customer Support Engineer

    1 day ago

    Tait North America Houston, United States

    Scope of Role · The Customer Support Engineer - Console Products (CSE) primary objective is to rapidly resolve technology issues that are reported to the Tait Help Desk. The position requires a hands-on technical leader and subject matter expert who is responsible for delivering ...

  • CTG Inc

    Onsite Support Engineer

    1 day ago

    CTG Inc Houston, United States

    · CTG is looking for an onsite support engineer to assist the client with setting up flex desks, cabling, and connecting meeting room equipment. · Key requirements: · Active Directory · Azure · Intune · Office 365 · LAN · Workplace support · Problem solving · Language EN · In po ...

  • DDG

    Technical Support Engineer

    13 hours ago

    DDG Houston, United States

    About the job Technical Support Engineer · DDG Partners seeks Technical Support Engineer. · Job Duties: · * Develop and maintain technical expertise in assigned areas of product functionality. · * Demonstrate exceptional analytical, troubleshooting, and problem-solving expert ...

  • Intec Select

    Application Support Engineer

    1 week ago

    Intec Select Houston, United States

    Application Support Engineer Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) Houston Trading · Overview: · A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers with st ...

  • Acronis

    Expert Support Engineer

    4 days ago

    Acronis Houston, United States

    Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Expert Support Engineer who is ready to join ...

  • INSPYR Solutions

    Product Support Engineer

    1 week ago

    INSPYR Solutions Houston, United States

    Title: · Technical Product Support Engineer · Location: · Austin, TX (Hybrid) · Work Requirements: · US Citizen, GC Holders or Authorized to Work in the U.S. · Qualified candidates should send their resume (Word Format) along with salary requirements to · Erica Shackleton · ...

  • Anveta Inc

    Middleware Support Engineer

    1 week ago

    Anveta Inc Houston, TX, United States

    Middleware Support Engineer (W2 Position) · Location : Houston, TX · Duration 6+ Months · Job Description : · Need 8+ Years Exp in Middleware Support Engineer · Design, develop, and deploy API solutions using IBM DataPower appliances. · Implement security policies and procedures ...

  • Aerodyne Industries

    Engineering & Systems Support

    1 week ago

    Aerodyne Industries Houston, TX, United States Full time

    Aerodyne Industries · Job Description: · Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida's exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility ...

  • Open Systems Technologies

    Desktop Support Engineer

    1 day ago

    Open Systems Technologies Houston, United States

    A financial firm is looking for a Desktop Support Engineer · to join their team in Austin, TX. · Pay: $30-35/hr · Responsibilities: · Providing level 2 desktop support as needed · Ensuring customer service is timely and accurate · Aligning service level agreements with busine ...

  • ApTask

    3LS Support Engineer

    1 week ago

    ApTask Houston, United States

    About Client: · The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets s ...

  • Siri InfoSolutions

    Java Support Engineer

    1 week ago

    Siri InfoSolutions Houston, United States

    Job Description · Job Description · Title: Developer/ Support Engineer · Location: Houston, TX / Remote · Researching, diagnosing, troubleshooting, and identifying solutions to resolve the daily production/non-production issues. · Responsible for analysis of different support ...