3LS Support Engineer - Houston, United States - ApTask

Description

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Rate Range: $20-$25/Hr

Job Description:

• We are seeking a highly organized and detail-oriented individual to join our team as the 3LS Support engineer

Key Responsibilities:

• Review captured log files, traces, commercial customer environment use case.
• Process the data and support facts to perform root-cause analysis and develop a resolution strategy.
• Communicate product and process issue analysis to product stakeholders; collaborate with management, Client R&D, Client management software, and partners such as Citrix, Microsoft, AMD, Client, Realtek, to affect a resolution strategy and/or workaround where applicable.
• Primarily focus on software related issues including the reproduction of customer failures, driving root cause analysis, and delivering solutions for Client's commercial customers.

Qualifications:

• Bachelor's degree in computers
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at