Jobs
>
Houston

    Product Support Engineer - Houston, United States - Nobi Smart Lamps

    Nobi Smart Lamps
    Nobi Smart Lamps Houston, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    About Nobi USA

    Nobi USA is a leading AgeTech company and developer of the Nobi Smart Lamp committed to empower elderly and their loved ones as well as senior care providers by providing discrete technology and smart solutions to deliver best care when needed and not when unwanted. We pride ourselves on delivering exceptional products and services to our customers while fostering a collaborative and innovative work environment.

    Job Description

    We are seeking a highly motivated and skilled Product Support Engineer (PSE) to join our dynamic team. The PSE will be a technical resource to the wider Nobi team and needs to understand a broad set of technical domains ranging from residential electrical wiring design to Linux CLI. The PSE will also be accountable for maintaining solution viability and customer support experiences. (e.g. upgrades, repairs etc.) The successful candidate will play a crucial role in transforming customer requirements into efficient and effective solutions within tight deadlines. The PSE will be responsible for designing and supporting custom solutions that empower our customers to deliver market leading care.

    Responsibilities:

    • Troubleshoot and resolve technical support issues related to solution configuration, delivery and maintenance for Nobi hardware and software.
    • Effectively manage our service desk application to document and track customer cases from initial report to resolution, maintaining detailed records of technical issues and solutions.
    • Provide technical expertise in integrating requirements, design, and technology, and ensuring appropriate infrastructure and system functionality.
    • Implement system configuration changes for new projects and developments.
    • Assist in the creation and updating of support documentation, FAQs, user manuals, and project as-built records.
    • Diagnose limitations in existing solutions affecting customer success, recommend enhancements, and propose effective solutions for configuration, delivery, and support.
    • Collaborate with Product Development to compile and publish release notes.
    • Assist in testing, staging, and repairs of products as needed.
    • Provide additional support to install partners and customers, including project design, training, and escalation support.
    • Collaborate with Customer Success, Product Development, Marketing, and Management on strategic projects and activities including planning and deploying new products based on customer requirements and feedback.
    • Utilize various ERP and database tools for regular tasks.
    • Stay up to date with new technology developments, both internal and external.
    • Perform other duties as assigned.

    Qualifications

    • 5+ years of relevant experience in product support, computer science, electrical engineering IoT or smart lighting engineering.
    • 3+ years of relevant experience managing Level I & II support for a network connected technology solution.
    • Strong understanding of both hardware (cameras, microphones) and software (AI, mobile applications) components.
    • Expertise in establishing and troubleshooting Wi-Fi connections, including a thorough understanding of Wi-Fi standards, frequency bands and authentication methods.
    • Deep understanding of electrical circuits and systems, as well as the ability to troubleshoot and resolve electrical issues related to IoT devices, software applications, and network configurations.
    • Knowledge of industry standards and regulations related to electrical safety, data privacy, and security principles relevant to IoT devices.
    • Ability to read and interpret technical documents, write routine reports and correspondence, and effectively communicate in group settings.
    • Knowledgeable in the construction contracting industry, with specific experience in construction processes and cycles.
    • Strong verbal and written communication skills for interacting with customers, team members, and partners.
    • Proficient in Microsoft Office, Google Workspace, ERP systems, and service desk tools.

    Nice to have

    • Understanding of user interface (UI) and user experience (UX) principles for mobile applications.
    • Experience with AI-based products or services.
    • Familiarity with running basic commands through the Linux command-line: ssh, tcpdump, ping etc.
    • Experience with change management methodologies (e.g. ADKAR).
    • Experience in the long-term care or intellectual and developmental disability care markets.

    Physical Requirements

    • Ability to safely and successfully perform essential job functions, including meeting productivity standards.
    • Willingness to travel long distances and perform tasks on-site.
    • Ability to carry objects, climb ladders, and install, maintain, or repair equipment safely and effectively.

    Salary Range: $85,000-95,000

    Benefits

    • 401(k)
    • 401(k) matching
    • Health, Dental and Vision insurance
    • Paid time off
    • Parental leave (if applicable)

    Schedule

    • Full-Time
    • 40 hour work week
    • Potential for working "on-call" shifts
    • Monday to Friday (with occasional nights and weekends)

    Supplemental pay types

    Bonus pay

    Ability to commute/relocate

    Houston, TX 77024: reliably commute or planning to relocate before starting work (Preferred)

    Application

    Interested? Send resume and cover letter to:

    We are looking forward to having you join our amazing team

  • RedRiver Systems, LLC

    IT Support Engineer

    3 weeks ago

    RedRiver Systems, LLC Houston, United States

    IT Support Engineer Tier 1 & 2 Bilingual Japanese and English · Employment Type: Direct-HIRE · Work Environment: 100% ON-SITE · Work Location: Houston, TX Westheimer Rd & Sage Rd) · Not accepting 3rd Party Candidates at this time / No Sponsorship is being offered Now or in the Fu ...

  • Plastometrex

    Support Engineer

    2 weeks ago

    Plastometrex Houston, United States

    Working within the Technical Support Team, you will carry out the training, installation and servicing of our innovative Portable PIP (Profilometry-based Indentation Plastometry) system. The successful candidate would need to be based in Houston, Texas, and be prepared to travel ...

  • Covenant Underwriters

    Support Engineer

    1 week ago

    Covenant Underwriters Houston, United States

    The Security and Support Engineer will oversee cyber security policy development and execution, review and remediate vulnerabilities, provide support for security incidents, training, end user technical support, and infrastructure support and maintenance. In addition, this role w ...

  • RedRiver Systems L.L.C.

    IT Support Engineer

    2 weeks ago

    RedRiver Systems L.L.C. Houston, United States

    Great opportunity within growing international company developing state-of-the-art products supporting IoT and communication systems worldwide. This is an opportunity to increase your skills and enhance your career with tuition reimbursement as well as an excellent suite of benef ...

  • A-STAFFING, INC.

    IT Support Engineer

    2 weeks ago

    A-STAFFING, INC. Houston, United States

    About the job IT Support Engineer -Japanese Bilingual · Job Summary: · Network & System Engineer who can maintain, trouble shoot and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installat ...

  • Fugro

    IT Support Engineer

    2 weeks ago

    Fugro Houston, United States

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These hig ...

  • Fugro

    IT Support Engineer

    1 week ago

    Fugro Houston, United States Full time

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These high ...

  • X4 Group

    Product Support Engineer

    2 weeks ago

    X4 Group Houston, United States

    Exciting Opportunity: Product Support Engineer (Houston, Texas) · Are you a skilled engineer with a passion for customer interaction and expertise in gas midstream operations? Seeking a Product Support Engineer to join a team onsite in Houston. This role offers the chance to util ...

  • Premier Group Recruitment

    Technical Support Engineer

    3 weeks ago

    Premier Group Recruitment Houston, United States

    Technical Support Engineer · Houston, TX (onsite) · $20 - $25 p/h · A software company located in Houston is now looking for a Technical Support Engineer to join their growing team. · The client is looking for a Technical Support Engineer who is confident working with Windows OS ...

  • Intec Select

    Application Support Engineer

    3 weeks ago

    Intec Select Houston, United States

    Application Support Engineer – Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) – Houston – Trading · Overview: · A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers wit ...

  • Avelo Airlines, Inc.

    Engineer, MRO Support

    1 week ago

    Avelo Airlines, Inc. Houston, United States

    Job Type · Full-time · Description · On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of ...

  • Mustang CAT

    Engine Sales Support

    1 week ago

    Mustang CAT Houston, United States

    Don't have an account? Create an account through the link on the "Sign In" pop-up window, and apply today · The Engine Technical Sales Support is responsible for providing technical support for Mustang Cat Power Sales and Service departments. · Engine Sales Support Benefits Inc ...

  • A&O IT Group

    Desktop Support Engineer

    2 weeks ago

    A&O IT Group Houston, United States

    The role: · Handle Incidents and Service Requests and near desk IT support; · Provide services to End Users that include the following: · End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, · Collaboration and Communication services and devices ...

  • Aspen Technology

    Technical Support Engineer

    2 weeks ago

    Aspen Technology Houston, United States

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • CTG Inc

    Onsite Support Engineer

    3 weeks ago

    CTG Inc Houston, United States

    · CTG is looking for an onsite support engineer to assist the client with setting up flex desks, cabling, and connecting meeting room equipment. · Key requirements: · Active Directory · Azure · Intune · Office 365 · LAN · Workplace support · Problem solving · Language EN · In po ...

  • The Phoenix Group

    Senior IT Support Engineer

    1 week ago

    The Phoenix Group Houston, United States

    We're seeking a Full-Time Senior IT Support Engineer to excel within an Onsite (hybrid schedule) work environment. This position is based in Houston, TX requiring employees to reach client locations within an hour. Candidates must exhibit exceptional problem-solving skills, adept ...

  • DDG

    Technical Support Engineer

    2 weeks ago

    DDG Houston, United States

    About the job Technical Support Engineer · DDG Partners seeks Technical Support Engineer. · Job Duties: · * Develop and maintain technical expertise in assigned areas of product functionality. · * Demonstrate exceptional analytical, troubleshooting, and problem-solving expert ...

  • Tait North America

    Customer Support Engineer

    3 weeks ago

    Tait North America Houston, United States

    Scope of Role · The Customer Support Engineer - Console Products (CSE) primary objective is to rapidly resolve technology issues that are reported to the Tait Help Desk. The position requires a hands-on technical leader and subject matter expert who is responsible for delivering ...

  • Expert In Recruitment Solutions

    Network Support Engineer

    6 days ago

    Expert In Recruitment Solutions Houston, United States

    Must have: · CCNA, or similar level certification, is the minimum required · Implementing, and supporting network solutions across the enterprise. · 4+ years of experience configuring and troubleshooting network routers, switches, and SDWAN for medium and large-sized locations ...

  • Avelo Airlines - TEM Enterprises

    Engineer, MRO Support

    4 weeks ago

    Avelo Airlines - TEM Enterprises Houston, United States

    On April 28, 2021, Avelo took flight as Americas first new airline in nearly 15 years ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-cl Engineer, Support, Maintenance, ...