Jobs
>
Houston

    Technical Support Engineer - Houston, United States - Aspen Technology

    Aspen Technology
    Aspen Technology Houston, United States

    4 weeks ago

    Default job background
    Description

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

    The Role

    Aspen Technology is seeking a Technical Support Engineer to join our industry-leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E-mails, and remote desktop sharing.

    Your Impact

    • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
    • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software.
    • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
    • Deliver high-quality training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
    • Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
    • Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
    • Develop strong relationships with customers, building an understanding of their business needs and challenges.
    • Collaboration with other AspenTech functions to maintain and develop business opportunities.
    • Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
    • Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledgebase.

    What You'll Need

    • 2-5 years of relevant experience preferred. University experience may count.
    • Previous experience with AspenTech software or other advanced tool from another vendor is a plus.
    • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
    • The ability to identify opportunities that create value for customers with a strong customer first mindset.
    • Ability to manage multiple responsibilities and competing priorities.
    • Ability to travel. Travel is usually less than 25% and may occasionally be international.
    • Bachelor's or Master's degree in Engineering in related discipline.
    • Strong understanding of Chemical Engineering principles.
    • Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.

    #LI-WJ1

  • Fugro

    IT Support Engineer

    3 weeks ago

    Fugro Houston, United States Full time

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These high ...

  • Covenant Underwriters

    Support Engineer

    3 weeks ago

    Covenant Underwriters Houston, United States

    The Security and Support Engineer will oversee cyber security policy development and execution, review and remediate vulnerabilities, provide support for security incidents, training, end user technical support, and infrastructure support and maintenance. In addition, this role w ...

  • X4 Group

    Product Support Engineer

    3 weeks ago

    X4 Group Houston, United States

    Exciting Opportunity: Product Support Engineer (Houston, Texas) · Are you a skilled engineer with a passion for customer interaction and expertise in gas midstream operations? Seeking a Product Support Engineer to join a team onsite in Houston. This role offers the chance to util ...

  • The Phoenix Group

    Senior IT Support Engineer

    3 weeks ago

    The Phoenix Group Houston, United States

    We're seeking a Full-Time Senior IT Support Engineer to excel within an Onsite (hybrid schedule) work environment. This position is based in Houston, TX requiring employees to reach client locations within an hour. Candidates must exhibit exceptional problem-solving skills, adept ...

  • Mustang CAT

    Engine Sales Support

    2 weeks ago

    Mustang CAT Houston, United States

    Don't have an account? Create an account through the link on the "Sign In" pop-up window, and apply today · The Engine Technical Sales Support is responsible for providing technical support for Mustang Cat Power Sales and Service departments. · Engine Sales Support Benefits Inc ...

  • Horizon56

    Software Support Engineer

    3 weeks ago

    Horizon56 Houston, United States

    Job role overview · Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-minded, not afraid to take responsibility, and can you work independently? Then this position is for you · At Horizon56, we are developing and implementing c ...

  • Raytheon

    Engineering Support Technician

    4 days ago

    Raytheon Houston, United States

    Our Effector Power and Analog Design department is seeking a knowledgeable Engineering Support Technician who can work in a fast-paced technical support environment with efficiency and precision. As the Lead, you will be required to troubleshoot, modify, repair, and install vario ...

  • JERA Americas

    IT Support, Systems Engineer

    1 day ago

    JERA Americas Houston, United States

    Summary · This position is responsible for assisting in the efficient operation of IT Support for JERA Americas, as well as the maintenance & management of compute systems used by individual employees & contractors. This position will be responsible for responding to inquiries f ...

  • INTECSEA

    Hardware Support Engineer

    5 days ago

    INTECSEA Houston, United States

    Primary Purpose of Job · To provide hardware engineering support into the business/project group · Responsibilities · Fit, integration & test of sub-systems into containers (shelters/cabins etc.) and/or vehicles (trucks) · Equipment into racks, racks into containers · Power ...

  • DRW

    Trading Support Engineer

    2 weeks ago

    DRW Houston, United States

    DRW · is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our ow ...

  • SMA Technologies

    Customer Support Engineer

    4 days ago

    SMA Technologies Houston, United States

    Why We Need You - The Mission · Founded in 1980, SMA Technologies specializes in automation and analytics software solutions. As we grow, we are looking for a tenacious and collaborative Customer Support Engineer to help diagnose, troubleshoot, and provide documented solutions t ...

  • DRW

    Trading Support Engineer

    2 days ago

    DRW Houston, United States

    DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own c ...

  • Halcyon Financial Technology

    Senior IT Support Engineer

    1 week ago

    Halcyon Financial Technology Houston, United States

    Job Description · Job DescriptionHalcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices. · We strive to provide excellent client service at every level and in every in ...

  • Document Crunch

    Technical Support Engineer

    11 hours ago

    Document Crunch Houston, United States

    Job Description · Job DescriptionDocument Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team. You'll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experi ...

  • Raptor Technologies, LLC

    Product Support Engineer- Level 1

    1 week ago

    Raptor Technologies, LLC Houston, United States

    Why Join the Raptor Pack? · We are passionate about our mission to protect every child, every school, every day · You join the gold standard in school safety software · You will join a company where innovation and customer collaboration are part of our everyday that drives new pr ...

  • Diverse Lynx

    Data Center Support Engineer

    5 days ago

    Diverse Lynx Houston, United States

    Job Title: Data Center Support Engineer · Location: Houston, TX Day 1 onsite role · Duration: 12+ Months Contract role · Job Description: Data Center Support engineer with understanding of Systems, hardware and having a minimum of 5-7 years of experience. · Racking and stack ...

  • Raytheon Careers

    Lead Engineering Support Technician

    1 week ago

    Raytheon Careers Houston, TX, United States Full time

    AZ201: RMS AP Bldg East Hermans Road Building 801, Tucson, AZ, 85756 USA*Position Role Type:* · OnsiteAt Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the st ...

  • Aspen Technology

    Associate Technical Support Engineer

    14 hours ago

    Aspen Technology Houston, United States

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • The Purple Guys

    Technical Support Engineer 2

    3 weeks ago

    The Purple Guys Houston, United States

    Job Description · Job DescriptionSalary: · The Technical Support Engineer II/Remote Systems Analyst 2 with MBS Secure Division works as a member of a Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing via phone, email, and ...

  • RedRiver Systems L.L.C.

    IT Support Engineer

    3 weeks ago

    RedRiver Systems L.L.C. Houston, United States

    Great opportunity within growing international company developing state-of-the-art products supporting IoT and communication systems worldwide. This is an opportunity to increase your skills and enhance your career with tuition reimbursement as well as an excellent suite of benef ...