Jobs
>
Houston

    Product Support Engineer- Level 1 - Houston, United States - Raptor Technologies, LLC

    Raptor Technologies, LLC
    Raptor Technologies, LLC Houston, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Why Join the Raptor Pack?

    We are passionate about our mission to protect every child, every school, every day

    • You join the gold standard in school safety software
    • You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe
    • You will work with diverse teams with some of the best minds in the industry
    • We are committed to supporting your learning
    • We are committed to supporting a healthy work-life balance

    What will you do?

    We are lookng to hire Product Support Engineers to help support our clients in back to school season. This will be a full time (40hrs), temporary position that will run from July 8th-October 31st. Strong preference for candidates located in the Greater Houston area as there will be in office training. As a Product Support Engineer – Level 1, you will be taking ownership and resolving any technical issues that our clients have. You will have a direct impact in ensuring our solutions are running efficiently to keep every student and all personnel in schools safe. This opportunity can potentially extend to a permanent position, which will be discussed towards the end of the engagement.

    Job Duties & Responsibilities:

    • Support external users with the operation of our software
    • Handle inbound and outbound phone calls to assist clients with software or hardware issues using remote assistance tools
    • Take ownership of issues reported/found with an emphasis on the need to research, troubleshoot, and identify software or process issues
    • Deliver exceptional customer service while adhering to Support policies and processes
    • Provide on-demand product training for new and existing clients through Support cases
    • Adapt quickly to product and process changes in a fast-paced environment with multiple products and release cycles
    • Appropriately manage time and maintain a high level of availability to handle incoming calls
    • Handle a variety of hardware issues, including multiple models of scanners, printers, and all-in-one PC's
    • Understand and meet required KPI's for the Support department
    • Document Support cases for the following products: User Management, Visitor Management, Volunteer Management, and all hardware

    What do you need to succeed?

    Must Haves:

    • 1 year of related experience in a technical or customer service role
    • Creative thinking to resolve issues
    • Above average written and verbal communication skills
    • A passion for customer service
    • Time management skills in a virtual workforce environment (working from home)
    • A stable internet connection in a private environment

    Nice to Haves:

    • Associate's Degree in Information Technology, or relevant certifications
    • Prior experience with Microsoft Word/Excel/Teams/Outlook
    • Prior experience with Salesforce, or other CRM software
    • Prior experience in a Windows 10/11 environment
    • Prior experience working in a SaaS environment

    What's in it for you?

    Besides being part of the Raptor Pack, we care about each other, making a difference in our communities and achieving a success that is mutual.

    • Career advancement opportunities.
    • Exposure to strong mentorship and leadership.
    • Workplace flexibility.

    Raptor Technologies is an Equal Opportunity Employer and embraces diversity of every kind.

    Company Overview

    How did Raptor become the nation's leading provider of integrated school safety solutions? It started when we had the vision to build the first web-based visitor management system designed specifically for K-12. That system, Raptor Visitor Management, is now trusted to protect more schools than all other K-12 visitor management systems combined. Today, Raptor is trusted by over 52,000 K-12 schools globally, representing more than 5,000 districts. Every school day, Raptor screens over 350,000 visitors, flags 75 sex offenders, and alerts schools of 150 child custody issues.

    But we didn't stop there, Raptor has grown into a fully integrated school safety software suite that enables schools to not only screen visitors, but also screen and track volunteers, report on drills, respond to emergencies, and reunite families. Raptor Technologies is setting the standard for school safety by carrying out its mission to protect every child, every school, every day.

  • Wood PLC

    Mid-Level Structural Engineer

    1 week ago

    Wood PLC Houston, United States

    JOB DESCRIPTION · Wood is currently recruiting for a Mid-Level Offshore Structural Engineer with experience in the offshore oil and gas industry to work at our Park Ten Office in Houston, TX · Local candidates preferred as there is no relocation assistance or per diem. Authorizat ...

  • Stress Engineering Services

    Entry Level Mechanical Engineer

    1 week ago

    Stress Engineering Services Houston, United States

    Overview · Entry/Junior-Level Plant Services Practice Mechanical Engineer (Petro-Chemical) · Stress Engineering Services, Inc. is the premier provider of engineered solutions and professional · consulting services across a wide range of engineering disciplines. Since 1972, our ...

  • Boeing

    Mid-Level Systems Engineer

    1 week ago

    Boeing Houston, United States Full time

    Job Description · Qualifications: The Boeing International Space Station (ISS) Program organization is seeking energetic Mid-Level Systems Engineers to lead the ISS sustaining engineering teams, providing support to ISS on-orbit operations. This position offers a unique opport ...

  • eTeam

    Engineer ( Level 3)

    1 week ago

    eTeam Houston, United States

    Responsibilities: Participates as a member of and leads operations teams. Performs analysis of complex functional and business requirements. Prepares SOP and processes documents for others. Completes code to implement solutions for Linux infrastructure applications. Designs sol ...

  • Anchor QEA

    Senior-level Coastal Engineer

    14 hours ago

    Anchor QEA Houston, United States

    Job Description · Job DescriptionSalary: · Title Senior-level Coastal Engineer · Location: Austin, Houston, or Corpus Christi, TX · Job Type: Regular Full-Time · What's the Opportunity? · Anchor QEA is seeking full-time, senior and managing-level coastal engineers for our Austin ...

  • E-Solutions INC

    Mid Level Automation Engineer

    4 hours ago

    E-Solutions INC Houston, United States

    Job Description · Job DescriptionRole : Mid Level Automation Engineer Location : Houston, Texas · JD: · Bs degree with 5+ years experience · hands on experience of executing automation projects for manufacturing in Oil and Gas offshore drilling PREFERED · MUST HAVE knowledge in ...

  • GrowthWise Search Partners

    Entry Level Project Engineer

    3 weeks ago

    GrowthWise Search Partners Houston, United States

    Job Description · Job DescriptionThis is your opportunity to work alongside Project Managers and have a path to Project Manager (if you want it). You are more than just a number as our next Project Engineer (Entry Level) · Project Engineer (Entry Level) – What You Will Do · You ...

  • DLR Group

    Entry Level Electrical Engineer

    3 weeks ago

    DLR Group Houston, United States

    Job Description · Job DescriptionWe are an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this spark ...

  • SWDS, LLC.

    Mid-Level Mechanical Engineers

    6 days ago

    SWDS, LLC. Houston, United States

    Job Description · Job DescriptionMust be qualified to work in the US · The candidate will be a mid-level mechanical engineer and is responsible for design, procurement support, and fabrication support of various equipment on projects. It is preferred the candidate has offshore de ...

  • DLR Group

    Entry Level Electrical Engineer

    1 week ago

    DLR Group Houston, United States Full time

    We are an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in the ri ...

  • South Eastern

    Service Engineer Level 1

    3 weeks ago

    South Eastern Houston, United States

    Have you got a passion for Problem Solving? Technical work? Fault Finding? Repairs? · If so, WE NEED YOU · Exciting new entrant opportunitieshavearisen within SE Trains, we are currently looking for multiple candidates to join our established and ever growing engineering team in ...

  • The Boeing Company

    Mid-Level Systems Engineer

    6 days ago

    The Boeing Company Houston, United States

    Applies an interdisciplinary, collaborative approach to plan, design, develop and verify complex lifecycle balanced system of systems and system solutions. Evaluates customer/operational needs to define and coordinate system performance requirements, Systems Engineer, Evaluation, ...

  • SEnergy

    Entry Level Engineer- Transmission

    14 hours ago

    SEnergy Houston, United States

    Job Description · Job DescriptionSeeking detail oriented, self-starter that is creative with proven success in designing transmission line projects. · This position plans and designs transmission projects for the Transmission division. · The successful candidate will have 0-2 yea ...

  • The Reserves Network Inc

    Entry Level Building Engineer

    2 weeks ago

    The Reserves Network Inc Houston, United States

    Job Description · Job DescriptionBuilding Engineer Competitive pay ranging from $18-$24 based on experience. · Direct Hire · Position is in Houston, Texas 77094 and 77449 · Minimal travel between properties in personal vehicle required, mileage and travel costs reimbursed · Mond ...

  • GateSource HR

    Entry Level Structural Engineer

    1 week ago

    GateSource HR Houston, United States

    Job Description · Currently a top leader in the Construction-Engineering industry, this firm is looking to hire a full-time Structural Engineer (E.I.T.) · This is a national company operating across several states with a well-earned reputation as one of the top construction ins ...

  • ARCXIS

    Entry Level Forensic Engineer

    1 week ago

    ARCXIS Houston, United States

    Job Type · Full-time · Description · Please note that we are only able to consider candidates who do not require sponsorship for employment at this time. Compensation will be determined based on factors including but not limited to location, skills, abilities, and experience. ...

  • Senergy

    Entry Level Engineer- Transmission

    18 hours ago

    Senergy Houston, United States

    Seeking detail oriented, self-starter that is creative with proven success in designing transmission line projects. · This position plans and designs transmission projects for the Transmission division. · The successful candidate will have 0-2 years of successful experience in ...

  • ARCXIS

    Entry Level Forensic Engineer

    14 hours ago

    ARCXIS Houston, United States

    Job Description · Job DescriptionDescription:Please note that we are only able to consider candidates who do not require sponsorship for employment at this time. Compensation will be determined based on factors including but not limited to location, skills, abilities, and experie ...

  • Bowman Williams

    Service Desk Engineer Level 2

    1 week ago

    Bowman Williams Houston, United States

    Houston, TX · $55,000 - $65,000 · About · Service Desk Engineer Level 2 (MSP) Overview: · Have you been wanting to learn more about cloud computing? Are you passionate about IT and want the opportunity to start your career, learn and grow? Do you want to be a part of a team th ...

  • Orbital Engineering, Inc.

    Field Inspector/Entry Level Engineer

    1 week ago

    Orbital Engineering, Inc. Houston, United States

    Job Description · Job DescriptionWorking with our business partners to create, improve and sustain industry and infrastructure. Orbital Engineering has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challeng ...