Jobs
>
Houston

    Trading Support Engineer - Houston, United States - DRW

    DRW
    DRW Houston, United States

    5 hours ago

    Default job background
    Description
    DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

    Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

    We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

    Our Trade Management team offers mission-critical support for our Openlink Endur platform and several related systems. These tools support our commodities trading, primarily in the energy/ETRM space, but also in other areas like metals and agriculture. This role involves supporting various integration points such as trade and price feeds that Endur consumes, reporting systems that read from Endur, and more. The successful candidate will be adept at performing technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring, with a focus on Endur.

    What you'll do in this role:
    • Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents.
    • Ensure maximum trading system availability to avoid missing any key trading opportunities.
    • Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment.
    • Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.
    • Troubleshoot production incidents related to Endur, stemming from either internal and external factors.
    • Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
    • Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally.
    • Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
    • Manage user access to Endur, related tools, and 3rd party applications
    • Build documentation for common procedures, troubleshooting scenarios, and system architecture.
    • Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.
    What's needed in this role:
    • Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
    • Strong Windows platform support experience, with Linux knowledge being advantageous.
    • Script development skills, particularly related to automating Endur processes.
    • SQL knowledge, including queries, updates, table creation, and basic database maintenance.
    • Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required.
    • Demonstrated understanding of network communications.
    • Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
    • B.S. in Computer Science, an equivalent degree, or equivalent work experience.
    • Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.
    • High level of ownership and accountability, reliability, and strong follow-through.
    • Ability to handle pressure and time constraints with composure, multitask, and switch contexts efficiently.
    • Strong organizational skills, including the ability to effectively plan and prioritize.
    • Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
    • The capacity to quickly apply prior context to troubleshooting and communication efforts.
    For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at

    California residents, please review the California Privacy Notice for information about certain legal rights at

    LI-SK1
  • Plastometrex

    Support Engineer

    9 hours ago

    Plastometrex Houston, United States

    Working within the Technical Support Team, you will carry out the training, installation and servicing of our innovative Portable PIP (Profilometry-based Indentation Plastometry) system. The successful candidate would need to be based in Houston, Texas, and be prepared to travel ...

  • Natsoft

    IT Support Engineer

    1 week ago

    Natsoft Houston, TX, United States

    IT Support Engineer · Houston Texas · Bilingual English Japanese proficiency · Experience supporting and troubleshooting PCs including knowledge of MS Office, Windows 10, printers, network connectivity, etc. · Understanding of Windows servers including Windows including patchin · ...

  • RedRiver Systems, LLC

    IT Support Engineer

    4 days ago

    RedRiver Systems, LLC Houston, United States

    IT Support Engineer Tier 1 & 2 Bilingual Japanese and English · Employment Type: Direct-HIRE · Work Environment: 100% ON-SITE · Work Location: Houston, TX Westheimer Rd & Sage Rd) · Not accepting 3rd Party Candidates at this time / No Sponsorship is being offered Now or in the Fu ...

  • Fugro

    IT Support Engineer

    2 days ago

    Fugro Houston, United States

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These hig ...

  • A-STAFFING, INC.

    IT Support Engineer

    2 days ago

    A-STAFFING, INC. Houston, United States

    About the job IT Support Engineer -Japanese Bilingual · Job Summary: · Network & System Engineer who can maintain, trouble shoot and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installat ...

  • Fugro

    IT Support Engineer

    1 week ago

    Fugro Houston, United States

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These hig ...

  • Fugro

    IT Support Engineer

    1 week ago

    Fugro Houston, United States Full time

    Job Description · Fugro is the world's leading Geo-data specialist. At Fugro, we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves in the market by using integrated digital solutions. These high ...

  • Premier Group Recruitment

    Technical Support Engineer

    6 days ago

    Premier Group Recruitment Houston, United States

    Technical Support Engineer · Houston, TX (onsite) · $20 - $25 p/h · A software company located in Houston is now looking for a Technical Support Engineer to join their growing team. · The client is looking for a Technical Support Engineer who is confident working with Windows OS ...

  • Intec Select

    Application Support Engineer

    5 days ago

    Intec Select Houston, United States

    Application Support Engineer – Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) – Houston – Trading · Overview: · A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers wit ...

  • Tait North America

    Customer Support Engineer

    3 days ago

    Tait North America Houston, United States

    Scope of Role · The Customer Support Engineer - Console Products (CSE) primary objective is to rapidly resolve technology issues that are reported to the Tait Help Desk. The position requires a hands-on technical leader and subject matter expert who is responsible for delivering ...

  • Nobi Smart Lamps

    Product Support Engineer

    5 days ago

    Nobi Smart Lamps Houston, United States

    About Nobi USA · Nobi USA is a leading AgeTech company and developer of the Nobi Smart Lamp committed to empower elderly and their loved ones as well as senior care providers by providing discrete technology and smart solutions to deliver best care when needed and not when unwant ...

  • DDG

    Technical Support Engineer

    2 days ago

    DDG Houston, United States

    About the job Technical Support Engineer · DDG Partners seeks Technical Support Engineer. · Job Duties: · * Develop and maintain technical expertise in assigned areas of product functionality. · * Demonstrate exceptional analytical, troubleshooting, and problem-solving expert ...

  • CTG Inc

    Onsite Support Engineer

    3 days ago

    CTG Inc Houston, United States

    · CTG is looking for an onsite support engineer to assist the client with setting up flex desks, cabling, and connecting meeting room equipment. · Key requirements: · Active Directory · Azure · Intune · Office 365 · LAN · Workplace support · Problem solving · Language EN · In po ...

  • INSPYR Solutions

    Product Support Engineer

    1 week ago

    INSPYR Solutions Houston, United States

    Title: · Technical Product Support Engineer · Location: · Austin, TX (Hybrid) · Work Requirements: · US Citizen, GC Holders or Authorized to Work in the U.S. · Qualified candidates should send their resume (Word Format) along with salary requirements to · Erica Shackleton · ...

  • Siri InfoSolutions

    Java Support Engineer

    1 week ago

    Siri InfoSolutions Houston, United States

    Job Description · Job Description · Title: Developer/ Support Engineer · Location: Houston, TX / Remote · Researching, diagnosing, troubleshooting, and identifying solutions to resolve the daily production/non-production issues. · Responsible for analysis of different support ...

  • Aerodyne Industries

    Engineering & Systems Support

    2 weeks ago

    Aerodyne Industries Houston, TX, United States Full time

    Aerodyne Industries · Job Description: · Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida's exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility ...

  • A&O IT Group

    Desktop Support Engineer

    1 day ago

    A&O IT Group Houston, United States

    The role: · Handle Incidents and Service Requests and near desk IT support; · Provide services to End Users that include the following: · End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, · Collaboration and Communication services and devices ...

  • Diverse Lynx

    Developer/ Support Engineer

    2 days ago

    Diverse Lynx Houston, United States

    Job Description · Skill: Developer/ Support Engineer · Researching, diagnosing, troubleshooting, and identifying solutions to resolve the daily production/non-production issues. · Responsible for analysis of different support requests (Service Requests) raised across open system ...

  • ApTask

    3LS Support Engineer

    1 week ago

    ApTask Houston, United States

    About Client: · The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets s ...

  • Intec Select

    Application Support Engineer

    2 weeks ago

    Intec Select Houston, United States

    Application Support Engineer Openlink Endur - $125,000 - $150,000 + Bonus (Total Comp - $170k - $180k) Houston Trading · Overview: · A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers with st ...