- Manage System issue/problem according to the appropriate SLA:
- Monitor customer inquiries and/or system alarms.
- Respond to inquiries via e-mail/phone for solving issues/problems.
- Collaborate with appropriate vendor for solving the system issues as needed.
- Manage inquiry/issue from the beginning to the resolution and close of case.
- Propose improvements to the system in order to reduce issues/problems.
- Help improve the monitoring system in order to resolve the issue/problem proactively.
- Document the outage/system problem report.
- Responsible for system integration projects completing the following:
- Create design document based on the requirement definition.
- Document as needed the: Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List / Schedule / Procedure, OM Manual etc.
- Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log.
- Implement, setup and test at customer site.
- Bilingual English and Japanese proficiency
- Experience supporting and troubleshooting PCs including knowledge of MS Office, Windows 10, printers, network connectivity, etc.
- Understanding of Windows servers including Windows 2012 – 2019 including patching
- Knowledgeable of Azure, AWS or GCP Cloud systems
- Basic knowledge of Cisco, Router, Firewall, Switch configuration, troubleshooting and implementation.
- Experience supporting WIFI and end point configuration and implementation.
- Knowledge formal network implementation plans and completing medium complex system installations
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IT Support Engineer - Houston, United States - RedRiver Systems, LLC
Description
IT Support Engineer Tier 1 & 2 Bilingual Japanese and English
Employment Type: Direct-HIRE
Work Environment: 100% ON-SITE
Work Location: Houston, TX Westheimer Rd & Sage Rd)
Not accepting 3rd Party Candidates at this time / No Sponsorship is being offered Now or in the Future
Great opportunity within growing international company developing state-of-the-art products supporting IoT and communication systems worldwide. This is an opportunity to increase your skills and enhance your career with tuition reimbursement as well as an excellent suite of benefits, great working environment and abundant holidays, vacation and sick days.
Seeking an Engineer who can maintain, trouble shoot and Support network systems (PC, Servers, Cloud system, Router, Firewall, Switch and WIFI and implement network and system installation plans. Each day provides a new challenge and opportunity to learn as you will work across the enterprise performing necessary maintenance, providing and supporting the help desk and being actively involved in the design and deployment of network systems and equipment.
RESPONSIBILITIES
Maintenance / Help Desk (tier 1-2)
Network and System Design & Deployment
BACKGROUND
IT Support Engineer professionals in Houston
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Ruby Granados
BS Integrated Engineering, Electrical Engineering