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Account Manager - Atlanta, United States - 2-10 Home Buyers Warranty
Description
Account Manager ITargeted compensation:
$48,000 - $50,000 + bonus
Salary commensurate with experience and skill set
Who we are:
Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements.
2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation's best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.
Please watch our 2-minute video to see what it's like to join our teamhttps:
//www.2-What is the role and where can you add value?
2-10 Home Buyers Warranty is seeking a highly motivated and customer-centric individual to join our Service Team. In this role, the Account Manager I is the liaison between contractors and 2-10 HBW. Assists contractors in developing contractor accounts to initiate and maintain a favorable relationship. Responsible for the training, development and support of the contractor accounts and overall network.
The Account Manager I must be able to demonstrate a solid understanding and performance for all Core Job Responsibilities listed below.
Core Job Responsibilities:
The Account Manager I will travel to given markets and assist new and/or existing contractors through quality, onsite business reviews, training, and enrollment negotiations with prospective contractors
Coaching and holding contractors accountable in order to maximize favorable performance metrics. This will be the primary means by which this role will contribute to the overall cost control and service management for 2-10 HBW
Completes assigned projects within the department to improve network service, contractor coverage and cost control measures with diligence and execution through to completion
Provides training and instruction to contractors to ensure that they operate within company guide lines and utilize available resources
Works with the department analysts and Account Management leadership to implement strategic initiatives to improve cost effective and service related performance of the national contractor network
Conducts monthly business review calls with assigned contractors with the goal of holding contractors accountable to performance goals
Negotiates and implements favorable pricing structures in proper ratios across all mechanical residential trades with new & existing contractor accounts
Trains and assists contractors with the use of the Contractor Web Portals and Mobile applications to enable the contractors to self-serve the claims process consistently with minimal 2-10 HBW involvement, improving the overall self-service of the contractor network to meet established goals
Ensures network contractors are trained on the proper 2-10 HBW procedures with regards to claims processes, service standards and contractor expense management
Resolves escalated claims as assigned
Other duties as assigned
What skills and experience should you bring to this role?
High School Diploma or GED and 2 years of relevant work experience
Excellent communication skills both verbal and written
Negotiation skills and the ability to process complex challenges effectively
Intermediate + Computer Skills and familiarity with MS Office suite
Here is what you can expect when you join our team:
A team first environment focused on our core Values of:
" Do the Right Thing, Grow Profitably, Pursue Excellence and Value People"
A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plan
2-10 Home Buyers Warranty is an Equal Opportunity Employer
All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK
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