- Manage executive relationships with members of The Hackett Group's Advisory programs.
- Achieve a minimum 60% renewal rate for assigned client list.
- Maximize membership ROI by increasing client engagement through various metrics.
- Support program growth by taking on additional tasks.
- Develop and maintain engagement plans for all assigned accounts.
- Hold assigned Advisors accountable for client engagement.
- Achieve renewal forecast accuracy within a +/- 10% rate on a quarterly basis.
- Develop relationships with sponsors and key contacts within client organizations.
- Identify opportunities for cross-selling additional memberships and engagements.
- Ensure quality and timely delivery of client communications.
- Facilitate new client onboarding and educate clients on maximizing membership value.
- Align program value proposition with clients' objectives.
- Stay updated on program offerings and staff competencies.
- Maintain compliance with firm policies and procedures.
- Work on professional development goals and problem-solving skills.
- Collaborate with internal teams and contribute expertise.
- Pursue all assigned invoices proactively.
- Communicate effectively with client executives.
- Develop written communications consistently.
- Enhance team skills and capabilities collaboratively.
- Understand and articulate core methodology and research concepts.
- Maintain proficiency in client management tools.
- Support Advisory events for a seamless client experience.
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Account Manager - Atlanta, United States - The Hackett Group Inc.
Description
Practice Name: Hackett Group's Executive Advisory Practice
Job Title: Account Manager
Job Location: Atlanta, GA
Who We Are:
The Hackett Group is a consultancy firm providing intellectual property-based enterprise advisory services to top companies globally.
We offer evidence-based business advisory programs, specializing in strategy development and daily operations. Our expertise spans various business functions and enterprise-wide concerns such as business performance management and business process outsourcing.
ACCOUNT MANAGER
In addition to the qualifications, we value personal qualities such as creativity, resourcefulness, and entrepreneurial spirit.
